Team Leader

Victim Support; Wrenthorpe; Hybrid; GBP 38.000 - 46.000; Vollzeit

Benefits dieser Stelle

Hybrid working

28 days annual leave + bank holidays

Birthday leave

Welcome bonus £500

Pension plan 5%

Enhanced sick pay & maternity/paternit

Exclusive discounts

Wellbeing support

EDI networks access

Cycle to work

Career development

Zusammenfassung

Victim Support in Wakefield is seeking a dedicated Team Leader to oversee the CYP and VAWG teams across West Yorkshire. The role is full time (37.5 hrs) with hybrid work from the Wakefield office and occasional travel across the region to represent the service.

You will lead a team of caseworkers, manage case reviews, allocations and reporting, ensuring trauma-informed practice and high-quality support for victims of crime.

Qualifikationen

• Experience leading a team of staff.
• Understanding of safeguarding and data protection requirements.
• Ability to analyse information to inform quality and compliant services.
• Strong knowledge of the criminal justice system and victims' needs.

Aufgaben

• Lead and manage CYP and VAWG caseload teams.
• Carry out case reviews and manage caseloads.
• Oversee case allocation and discussions.
• Monitor use of the case management system and reporting.

Kenntnisse

Team leadership

People management

Crisis management

Communication skills

Independent working

Data analysis

IT literacy

Tools

Case management system

Word

Excel

Jobbeschreibung

We are looking for a dedicated, passionate and resilient individual to work as a Team Leader in our busy West Yorkshire service. The role manages the Children and Young Person (CYP) team and the Violence Against Women and Girls (VAWG) team who work across West Yorkshire to support those who have been affected by crime. The role is full time, 37.5 hours per week and based within our Wakefield office as a hybrid role with expectation to work from the office on a regular basis. There will also be an expectation to travel across West Yorkshire on occasion to represent the service and attend meetings and events., As a Team Leader you will lead a group of staff who work directly with CYP and VAWG caseloads and will have some experience of managing and supporting a team.

• Managing a team of caseworkers
• Carrying out case reviews and case management
• Case allocation and discussion
• Working on the case management system
• Ensuring quarterly and other reporting is completed
• Liaising with the Operations Manager to ensure policy, procedure and other tasks are completed
• Attending meetings, events and other external and internal commitments to enhance knowledge, share information and promote the service
• Promote a trauma informed and supportive workplace, Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  Ideally, you will be a confident manager with some experience of managing a team of caseworkers.

You will need:

• An understanding of the criminal justice system and its impact on victims an witnesses
• An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments
• Practical understanding of confidentiality, safe working practices, data protection and other legal requirements
• Experience of working in a challenging and changing environment
• Experience of crisis management, support and guidance in stressful situations, with a client service focus
• Experience of leading and managing a team
• Strong communication skills
• Working independently
• Experience of gathering, analysing and using information to inform quality and compliant services
• IT expertise and experience particularly on case management systems and on Word, Excel etc.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support, we are committed to attracting and retaining the best talent.

Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.