Team Leader

Victim Support; Wakefield; Híbrido; GBP 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Working Options

Generous Annual Leave

Birthday Leave

Welcome Bonus £500

Pension Plan 5% employer contribution

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Descripción de la vacante

Victim Support in Wakefield is seeking a dedicated Team Leader to oversee the CYP and VAWG caseloads. The role is 37.5 hours weekly, based in Wakefield with hybrid working and regular office attendance, plus occasional travel across West Yorkshire to meetings and events.

You will lead a team, support staff development, ensure efficient case management, and promote a trauma-informed culture while liaising with the Operations Manager and external partners.

Formación

• Experience leading a team of caseworkers.
• Experience in the voluntary sector and/or criminal justice system.
• Understanding of confidentiality, data protection and safeguarding.
• Willingness to travel across West Yorkshire.

Responsabilidades

• Managing a team of caseworkers.
• Carrying out case reviews and case management.
• Case allocation and discussion.
• Liaising with the Operations Manager to ensure policy and procedures are followed.
• Attending meetings and events to represent the service.
• Promoting a trauma-informed and supportive workplace.

Conocimientos

Team leadership

Case management

Criminal justice system knowledge

Stakeholder liaison

Crisis management

Herramientas

Case management system

MS Word

MS Excel

Descripción del empleo

We are looking for a dedicated, passionate and resilient individual to work as a Team Leader in our busy West Yorkshire service.

The role manages the Children and Young Person (CYP) team and the Violence Against Women and Girls (VAWG) team who work across West Yorkshire to support those who have been affected by crime.

The role is full time, 37.5 hours per week and based within our Wakefield office as a hybrid role with expectation to work from the office on a regular basis. There will also be an expectation to travel across West Yorkshire on occasion to represent the service and attend meetings and events.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Flexible Working Options: Including hybrid working.

Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

Birthday Leave: An extra day off for your birthday.

Welcome Bonus: £500 on successful completion of probation period.

Pension Plan: 5% employer contribution.

Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.

Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.

Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.

Wellbeing Support: Employee assistance programme and wellbeing support.

Inclusive Networks: Access to EDI networks and colleague cafes.

Sustainable Travel: Cycle to work scheme and season ticket loans.

Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Team Leader you will lead a group of staff who work directly with CYP and VAWG caseloads and will have some experience of managing and supporting a team.

Key Responsibilities:

• Managing a team of caseworkers
• Carrying out case reviews and case management
• Case allocation and discussion
• Working on the case management system
• Ensuring quarterly and other reporting is completed
• Liaising with the Operations Manager to ensure policy, procedure and other tasks are completed
• Attending meetings, events and other external and internal commitments to enhance knowledge, share information and promote the service
• Promote a trauma informed and supportive workplace

About You

Ideally, you will be a confident manager with some experience of managing a team of caseworkers. You will ideally have experience of working within the voluntary sector and of working within the criminal justice system.

You will need:

• An understanding of the criminal justice system and its impact on victims an witnesses
• An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments
• Practical understanding of confidentiality, safe working practices, data protection and other legal requirements
• Experience of working in a challenging and changing environment
• Experience of crisis management, support and guidance in stressful situations, with a client service focus
• Experience of leading and managing a team
• Working independently
• Experience of gathering, analysing and using information to inform quality and compliant services
• IT expertise and experience particularly on case management systems and on Word, Excel etc.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.