Team Leader Outreach

Victim Support; Cambridgeshire and Peterborough; Hybrid; GBP 20,000 - 32,000; Part time

Benefits offered by this job

Flexible Working Options (hybrid)

20+ days annual leave

Pension plan

Enhanced allowances

Discounts

Wellbeing support

Travel schemes

Career development

Job summary

Victim Support is seeking an Outreach Team Leader to oversee community-based service delivery for vulnerable witnesses. You will recruit, train and supervise volunteers, allocate cases and ensure timely support and referrals while upholding safeguarding and quality standards.

This part-time, home-based role involves regular travel across Bedfordshire and Hertfordshire. You will collaborate with the Area Manager and partner agencies to improve outcomes for witnesses and maintain strong

Qualifications

• Experience leading, supporting and developing staff and/or volunteers.
• Experience in a service-focused environment with a strong customer-service ethos.
• Ability to manage competing priorities and maintain records with accuracy.

Responsibilities

• Lead and develop a team of volunteers delivering Witness Service.
• Recruit, train and support volunteers, and allocate cases.
• Monitor service delivery, quality, safeguarding and KPI performance.
• Build effective stakeholder relationships with partner agencies.
• Ensure timely assessments, referrals and person-centred support for witnesses.

Skills

Leadership

Customer service

Communication

Organisational skills

IT literacy

Confidentiality

Safeguarding

Trauma-informed practice

Data protection

Equality & diversity

Tools

Microsoft Office

Case management systems

Job description

Are you an organised and proactive leader with a passion for supporting victims and witnesses?

We're looking for a motivated individual to lead and support a team of volunteers delivering high-quality services to vulnerable and intimidated witnesses. You'll oversee day-to-day service delivery, ensuring volunteers are recruited, trained and supported, while maintaining high standards of quality, safeguarding and performance.

This is a part-time, home-based role requiring regular travel across Bedfordshire and Hertfordshire.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

As an Outreach Team Leader, you will ensure the delivery of high-quality services to vulnerable and intimidated witnesses across the Witness Service. You will lead community-based service delivery, including volunteer recruitment, development and supervision, case allocation, and ensuring witnesses receive timely assessments, support and appropriate referrals. Working closely with the Area Manager, colleagues and partner agencies, you will build effective stakeholder relationships and promote partnership working to improve outcomes for witnesses. You will also monitor service performance, quality and compliance through case audits, performance reporting and KPI oversight, ensuring a safe, effective and person-centred service.

Working closely with colleagues, criminal justice partners and local agencies, you'll help ensure witnesses receive the support they need throughout their journey through the criminal justice system.

You will be a confident communicator with strong organisational and IT skills who can manage competing priorities, build effective relationships and support others to perform at their best.

You will need:

• Experience of leading, supporting and developing staff and/or volunteers within a service-focused environment.
• Experience of working in a challenging and changing environment with a strong focus on customer service and service excellence.
• Experience of providing support, guidance and managing challenging situations in a professional and effective manner.
• Excellent communication, negotiation and interpersonal skills, both written and verbal.
• Ability to work independently, prioritise workloads and manage competing demands effectively.
• Strong organisational skills with the ability to monitor, analyse and interpret information to support service delivery and performance.
• Sound IT skills, including proficiency in Microsoft Office applications and case management systems.
• Knowledge and understanding of confidentiality, information governance, safe working practices and data protection requirements.
• Understanding of equality, diversity, inclusion, safeguarding and risk assessment principles.
• Knowledge of trauma-informed practice and the needs of vulnerable individuals.
• Ability to maintain accurate records and ensure compliance with organisational policies, procedures and quality standards.
• Commitment to delivering person-centred services that promote the safety, dignity and wellbeing of witnesses.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.