Support and Early Interventions Officer

South West Community Chaplaincy; Sheffield; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible Working Options

Annual Leave 28–33 days

Birthday Leave

Pension Plan 5% employer contribution

Enhanced sick pay & parental leave

Exclusive discounts (High Street, gym,

Exclusive discounts (High Street, Gym,

Job summary

Victim Support is seeking a dedicated and compassionate Support & Early Interventions Officer (CYP) to join our triage team on a hybrid basis, working both from home and from our office in Sheffield. You will assess clients, conduct impact and risk assessments, and provide immediate and short-term interventions, ensuring tailored support for children, young people and adults affected by crime.

You will collaborate with partner agencies to meet needs and maintain confidential case records.

Qualifications

• Experience delivering services in statutory, voluntary, or multi-agency settings.
• Excellent written and verbal communication skills.
• Ability to work both as part of a team and independently.
• Develop and maintain partnerships with external organisations.
• Ability to undertake impact and risk assessments.
• Knowledge of safeguarding issues and safeguarding legislation for children and vulnerable adults.
• Good time management and ICT skills.

Responsibilities

• Conduct impact & risk assessments for clients.
• Provide tailored responses to clients' needs, including children, young people and adults affected by crime.
• Manage a caseload of clients requiring immediate and short-term interventions, developing support plans and referring to other agencies as needed.
• Maintain confidential case management records.
• Collaborate with statutory and voluntary agencies to address clients' needs.

Skills

Communication

Time management

IT Skills

Teamwork & independence

Partnerships

Impact & risk assessments

Safeguarding

Job description

We are seeking a dedicated and compassionate Support & Early Interventions Officer (CYP) to join our our triage team on a hybrid basis working both at home and from our office in Sheffield.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Support & Early Intervention Officer (CYP), you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.

• Conduct comprehensive impact & risk assessments for clients.
• Provide tailored responses to clients' needs, including children and young people & adults affected by crime, ensuring they are aware of their rights.
• Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed.
• Maintain accurate & confidential case management records.
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.

About You

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.
You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.