Team Leader

Card Factory; Elmdon Heath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company in Elmdon Heath is looking for a Team Leader to enhance customer experiences and drive store success. In this role, you will support the Store Manager, lead the team with energy and positivity, and ensure smooth store operations. Ideal candidates should possess strong leadership qualities, an inclusive mindset, and a proactive attitude. This is a permanent position offering a competitive salary of £12.49 per hour, with opportunities for growth and development.

Qualifications

• Good leadership skills that motivate the team.
• Curious and eager to learn.
• Ability to foster inclusivity within the team.

Responsibilities

• Support the Store Manager and motivate the team.
• Create great customer experiences and drive commercial success.
• Lead by example and ensure effective communication.

Skills

Leadership skills

Positive attitude

Flexibility

Communication skills

Team building

Job description

We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!

In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.

The day to day

You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.

About You

What we’re looking for:

• Good leadership skills people want to follow—positive, proactive, and full of energy.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.

Sound like a perfect fit? Apply today and let’s make every day a celebration!

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

• Salary £12.49 Per Hour
• Frequency Hourly
• Job Reference cardfac/TP/909/30588
• Contract Type Permanent
• Closing Date 15 January, 2026
• Location Mell Square Solihull, United Kingdom