Team Lead Community Access Team | Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust; Norwich; On-site; GBP 40,000 - 50,000; Full time

Job summary

A prominent NHS community trust in Norwich is seeking a Team Lead for the Community Access Team to provide operational leadership. The role includes managing the team, ensuring quality patient care, and collaborating with healthcare partners to facilitate services for patient discharges. Ideal candidates should have proven leadership skills and the ability to work in a busy health environment. The position offers an exciting opportunity to contribute to a community-focused health organization recognized for outstanding service quality.

Qualifications

• Proven leadership skills with experience in operational management.
• Ability to work collaboratively with various healthcare professionals.
• Strong communication skills for interacting with patients and staff.

Responsibilities

• Provide operational leadership and line management for the Community Access Team.
• Plan, coordinate, and evaluate safe and efficient services.
• Support the discharge of patients to intermediate care beds.

Job description

Overview

An exciting opportunity has arisen for a proactive and dynamic candidate to provide operational leadership and line management to the Community Access Team, who are based at the Norfolk and Norwich University Hospital NHS Foundation Trust. The Team Lead will manage the workforce, take responsibility for quality monitoring and work collaboratively with system partners. Our team consists of Senior Nurses, Discharge Co‑Ordinators, Senior Physiotherapists, Senior Occupational Therapists and Assistant Practitioners. At the front door, we provide an Admission Avoidance service which runs from 8AM to 8PM, 7 days a week. At the back door, we support patient transfers from Norfolk and Waveney acute hospitals to our Intermediate Care beds across Norfolk.

The successful candidate must be able to make own travel arrangements. Please note that there isn’t parking available on site at Norfolk and Norwich Hospital.

Please note that this vacancy may close if a large volume of applications are received.

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Responsibilities

• To be responsible for the day-to-day operational line management of the team, leading and ensuring a 7 day 8am-8pm service is provided.
• To plan, coordinate and evaluate the services and ensure they are safe, efficient and effective with regards to patient management and use of staff time.
• To support the team's Admission Avoidance service.
• To support the discharge of patients to intermediate care beds working within statutory timeframes and operational targets.
• To facilitate development of the integrated team and individual staff members to promote job satisfaction, performance and an ability to manage change.
• To actively perform absence management, ensure absence reporting is undertaken in a timely manner, as per the Trust’s Policy, working closely with HR.
• To deputise for the Integrated Service Lead as required.
• To work collaboratively with healthcare professionals and statutory / non-statutory agencies to provide a seamless, integrated service to our service users.
• To adapt communication style to meet needs of patients, staff and colleagues, using tact, diplomacy and sensitivity including overcoming community barriers
• To develop and maintain strong, transparent working relationships with key stakeholders
• To monitor and manage the team budget
• To propose and implement departmental policy changes for the management of patients referred to the service, networking with other specialist practitioners
• To represent the service and NCH&C at strategic meetings with partner organisations as requested
• To manage the Community Access Team caseload

Application timing

This advert closes on Sunday 28 Dec 2025