Team Experience Host

Maison Estelle; Witney; On-site; GBP 32,000; Full time

Job summary

A prestigious rural retreat in Witney seeks a Team Experience Host to manage colleague spaces and ensure a smooth operation while focusing on health and safety. This role involves engaging with colleagues to create a positive work environment. Applicants should have excellent communication skills and experience in operational management. The position offers competitive on-target earnings of £31,558.40 per annum, with various perks aimed at promoting well-being and workplace culture.

Benefits

Biannual company socials

Exclusive staff rates

Birthday Wheel surprises

Stocked colleague spaces

Seasonal Smart Fridges

Health cash plan

Life assurance schemes

28 days holiday

Uniform provided

Onsite seamstresses

Qualifications

• Enthusiastic team player with a positive mindset.
• Proven experience in managing daily operations.
• Ability to perform under pressure.

Responsibilities

• Manage colleague spaces and ensure a smooth operation.
• Focus on health and safety and colleague welfare.
• Assist with cleaning, general duties, and stock control.

Skills

Team player

Customer focus

Operational management

Pressure handling

Creative thinking

Communication skills

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

We are looking for an engaging, sociable and welcoming Team Experience Host.

The on target earning potential for this Team Experience Host position is £31,558.40 per annum based on a 40 hour contract - comprising a base salary of £28,558.40, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.

Here’s a bit more detail on what we see you doing in this role:

As the Team Experience Host you will manage our colleague spaces; the various “Green Rooms” where colleagues across Estelle can relax with teas, coffees, a hot meal provided daily, as well as ‘The Bothy’ back of house changing areas. You will ensure a smooth operation with a focus on health and safety as well as general welfare, and assist with basic cleaning, general duties and stock control of our colleague food and amenities. You will play an integral role in supporting our vision for Estelle Manor to be a great place to work and place a high importance on the happiness of all colleagues whilst at work.

Please be aware this role will require flexibility for weekend working.

Who we are looking for

• An enthusiastic team player with a positive mindset and hugely charismatic
• Customer focused to provide an excellent service.
• Experience managing the daily operations, set up, standards, operating procedures.
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• Excellent communication skills and comfortable talking to all colleagues and senior management.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
• Colleague spaces stocked with food, drinks and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service. For part time positions, please note the holiday allowance will be pro‑rata.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend‑a‑friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) are paid on a pro‑rata basis regardless of your role.
• It is estimated that in 2025, our full‑time employees can expect to receive in the range of £3,000 in addition to their annual salary.