Team Coordinator (Team Leader)

Rowcroft Hospice; Torquay; On-site; GBP 25,000 - 32,000; Full time

Job summary

Rowcroft Hospice in Torquay is seeking a Team Coordinator to unite our clinical administration teams across the Inpatient Unit, Medical Team, Community and Hospice at Home services.

You will coordinate referrals, manage cover, support clinical systems and drive improvements while developing your team. This full-time role offers variety, leadership responsibilities and a chance to make a real difference in patient care.

Qualifications

• Experience working within a busy administration environment and line managing an administration team.
• Strong organisational and prioritisation skills, with the ability to manage competing demands.
• Excellent communication and interpersonal skills.
• Confidence using databases and digital systems, with strong Microsoft 365 skills.
• A proactive, solutions-focused approach and a willingness to embrace change and innovation.
• The ability to handle sensitive information with discretion and confidentiality.
• A genuine commitment to Rowcroft's values and the difference hospice care makes to local people.

Responsibilities

• Coordinate referrals and seven-day cover to supportclinical teams.
• Support clinical systems, streamline processes and improve efficiency.
• Develop and mentor the administration team to ensure high performance.
• Collaborate with colleagues across Inpatient Unit, Medical Team, Community and Hospice at Home.

Skills

Organisational skills

Communication skills

Line management

Microsoft 365

Database systems

Problem solving

Tools

Microsoft 365

Job description

Contract Details: 37.5 hours per week Monday to Friday

Make your work count! Could you be our next Team Coordinator?

This is a fantastic opportunity to join Rowcroft Hospice and play a key role in connecting our clinical administration teams across the Inpatient Unit, Medical Team, Community and Hospice at Home services.

You'll be a visible, supportive leader who keeps things moving behind the scenes — coordinating people, systems and processes to help our clinical teams deliver outstanding care to patients and families across South Devon.

No two days will be quite the same. From coordinating referrals and seven-day cover to supporting clinical systems, improving processes and developing your team, you'll have the opportunity to make a real difference through the work you do every day.

What you'll bring

We're looking for an organised, confident and compassionate team player who enjoys bringing people together and making things happen.

• Experience working within a busy administration environment and line managing an administration team.
• Strong organisational and prioritisation skills, with the ability to manage competing demands.
• Excellent communication and interpersonal skills.
• Confidence using databases and digital systems, with strong Microsoft 365 skills.
• A proactive, solutions-focused approach and a willingness to embrace change and innovation.
• The ability to handle sensitive information with discretion and confidentiality.
• A genuine commitment to Rowcroft's values and the difference hospice care makes to local people.

Experience of healthcare records, clinical IT systems, hospice or palliative care would be advantageous.

What's in it for you?

You'll be joining a talented, supportive and passionate team where your contribution really matters. This is a role with variety, responsibility and plenty of opportunity to develop. You'll have the chance to:

• Make a visible contribution to the smooth running of our clinical services.
• Support and develop colleagues and volunteers.
• Get involved in quality improvement and digital innovation.
• Help shape better ways of working across our services.
• See the impact of your work on patients, families and colleagues every day.

Most importantly, you'll be part of a team that cares deeply about what they do and the people they do it for.

As a Team Leader you will be expected and supported to take part in the Leadership and Management Training Programme offered by Rowcroft.

Working at Rowcroft Hospice

Rowcroft Hospice is an independent charity that provides comfort, support and specialist care to over 2,000 patients and their loved ones across South Devon each year. Our Vision is to make every day the best day possible for patients, and those closest to them, living with life-limiting illnesses in South Devon.

Take a look here to find out what our team says about working at Rowcroft and the employee benefits on offer.

For more Information

Please see below to download the Job Description and Person Specification for this role.

For more information or an informal discussion about the role please contact Katie Cook, Quality & Patient Safety Lead, on 01803 210844, or via email at [e-mail]

The following content displays a map of the jobs location - Torquay

Overview

Number of Positions
1

Contract Type
Full Time - Permanent

Contract Details
37.5 hours per week Monday to Friday