Team Support Assistant

ROWCROFT HOUSE FOUNDATION LIMITED; Torquay; On-site; GBP 10,000 - 15,000; Part time

Job summary

Rowcroft Hospice is seeking a Team Support Assistant (Medical Team) to join the Clinical Services Coordination Team on a permanent part-time basis. The role is 15 hours per week, 8:30am–5pm on Tuesdays and Wednesdays, with salary £25,428 pro rata.

You will provide administrative support to our Medical Team, Community and Hospice at Home services, ensuring smooth operations and an excellent patient experience.

Qualifications

• Experience of working effectively within an administration team.
• Excellent communication and interpersonal skills.
• Strong organisation and time-management skills, with the ability to prioritise competing demands.
• A high level of accuracy and attention to detail.
• Confidence handling sensitive information with discretion and confidentiality.
• The ability to remain calm and professional when working under pressure or in distressing situations.
• Experience using databases and patient care record systems.
• A positive, solution-focused approach and a willingness to take responsibility and use your initiative.

Responsibilities

• Providing friendly, efficient administrative support to the Medical Team, Community and Hospice at Home services.
• Welcoming patients and visitors and coordinating information.
• Supporting referrals and maintaining accurate records to keep services running smoothly.

Skills

Administration experience

Communication skills

Organisational skills

Attention to detail

Confidentiality

Working under pressure

Database experience

Patient care records systems

Initiative

Job description

Team Support Assistant

Introduction

Team Support Assistant (Medical Team)

Clinical Services Coordination Team

15 hours per week (Part Time)

8:30am to 5pm, Tuesday and Wednesday

Salary: £25,428 pro rata

Permanent Contract

Make your work count!Could you be our next Team Support Assistant?

This is a fantastic opportunity to join Rowcroft Hospice and become an important part of our Clinical Services Coordination Team, providing friendly, efficient and compassionate administrative support to our Medical Team, Community and Hospice at Home services.

You’ll be someone who enjoys making a difference behind the scenes. From welcoming patients and visitors and coordinating information, to supporting referrals, maintaining accurate records and helping our clinical teams stay organised, your work will help ensure our services run smoothly and patients and families receive an excellent experience.

This is a varied role where no two days are quite the same. You’ll work across our services and, when needed, provide support to the Inpatient Unit as part of our seven-day service when it’s needed.

What you'll bring

We’re looking for an organised, approachable and proactive team player who takes pride in providing excellent support. You’ll bring:

• Experience of working effectively within an administration team.
• Excellent communication and interpersonal skills.
• Strong organisation and time-management skills, with the ability to prioritise competing demands.
• A high level of accuracy and attention to detail.
• Confidence handling sensitive information with discretion and confidentiality.
• The ability to remain calm and professional when working under pressure or in distressing situations.
• Experience using databases and patient care record systems.
• A positive, solution-focused approach and a willingness to take responsibility and use your initiative.

Knowledge of medical terminology, previous healthcare experience and experience working with volunteers would be advantageous.

What's in it for you?

You’ll be joining a supportive team where the work you do has a direct impact on patients, families, colleagues and healthcare professionals.

You’ll have the opportunity to:

• Support a range of clinical services and gain valuable experience within a hospice environment.
• Develop your administrative and digital skills.
• Work with a friendly, multidisciplinary team.
• Contribute to quality improvement and patient experience.
• Make a genuine difference through the small things you do every day.

And, importantly, you’ll be part of an organisation where compassion, respect and teamwork really matter.

Working at Rowcroft Hospice

Rowcroft Hospice is an independent charity that provides comfort, support and specialist care to over 2,000 patients and their loved ones across South Devon each year. Our Vision is to make every day the best day possible for patients, and those closest to them, living with life-limiting illnesses in South Devon.

Attached documents:

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