Team Support Assistant

Rowcroft Hospice; Torquay; On-site; GBP 9,500 - 15,000; Part time

Job summary

Rowcroft Hospice in Torquay is seeking a Team Support Assistant to join the Clinical Services Coordination Team for 15 hours per week (Tuesday and Wednesday). This role provides friendly, efficient administrative support to our Medical Team, Community and Hospice at Home services.

You'll welcome patients and visitors, coordinate information, support referrals, maintain accurate records and help our clinical teams stay organized so patients and families have an excellent experience.

Qualifications

• Experience of working effectively within an administration team.
• Excellent communication and interpersonal skills.
• Strong organisation and time-management skills, with the ability to prioritise competing demands.
• A high level of accuracy and attention to detail.
• Confidence handling sensitive information with discretion and confidentiality.
• The ability to remain calm and professional when working under pressure or in distressing situations.
• Experience using databases and patient care record systems.
• A positive, solution-focused approach and a willingness to take responsibility and use your initiative.
• Knowledge of medical terminology, previous healthcare experience and experience working with volunteers would be advantageous.

Responsibilities

• Welcoming patients and visitors and coordinating information.
• Supporting referrals, maintaining accurate records and helping clinical teams stay organised.
• Providing friendly, efficient administrative support to our Medical Team, Community and Hospice at Home services.
• Supporting the Inpatient Unit as needed during our seven-day service.

Skills

Administration

Communication

Time management

Attention to detail

Confidentiality

Under pressure

Databases

Initiative

Tools

Databases

Patient care records system

Job description

Contract Details: 15 hours per week Tuesday/Wednesday

Working Hours: 15

Job Category: Patient Care Administration

Make your work count!Could you be our next Team Support Assistant?

This is a fantastic opportunity to join Rowcroft Hospice and become an important part of our Clinical Services Coordination Team, providing friendly, efficient and compassionate administrative support to our Medical Team, Community and Hospice at Home services.

You’ll be someone who enjoys making a difference behind the scenes. From welcoming patients and visitors and coordinating information, to supporting referrals, maintaining accurate records and helping our clinical teams stay organised, your work will help ensure our services run smoothly and patients and families receive an excellent experience.

This is a varied role where no two days are quite the same. You’ll work across our services and, when needed, provide support to the Inpatient Unit as part of our seven-day service when it’s needed.

What you'll bring

We’re looking for an organised, approachable and proactive team player who takes pride in providing excellent support. You’ll bring:

• Experience of working effectively within an administration team.
• Excellent communication and interpersonal skills.
• Strong organisation and time-management skills, with the ability to prioritise competing demands.
• A high level of accuracy and attention to detail.
• Confidence handling sensitive information with discretion and confidentiality.
• The ability to remain calm and professional when working under pressure or in distressing situations.
• Experience using databases and patient care record systems.
• A positive, solution-focused approach and a willingness to take responsibility and use your initiative.

Knowledge of medical terminology, previous healthcare experience and experience working with volunteers would be advantageous.

What's in it for you?

You’ll be joining a supportive team where the work you do has a direct impact on patients, families, colleagues and healthcare professionals.

You’ll have the opportunity to:

• Support a range of clinical services and gain valuable experience within a hospice environment.
• Develop your administrative and digital skills.
• Work with a friendly, multidisciplinary team.
• Contribute to quality improvement and patient experience.
• Make a genuine difference through the small things you do every day.

And, importantly, you’ll be part of an organisation where compassion, respect and teamwork really matter.

Working at Rowcroft Hospice

Rowcroft Hospice is an independent charity that provides comfort, support and specialist care to over 2,000 patients and their loved ones across South Devon each year. Our Vision is to make every day the best day possible for patients, and those closest to them, living with life-limiting illnesses in South Devon.

Take a look here to find out what our team says about working at Rowcroft and the employee benefits on offer.

For more Information

For more information or an informal discussion about the role please contactKatie Cook, Quality & Patient Safety Lead, on 01803 210844, or via email at [e-mail]

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Contract Details
15 hours per week Tuesday/Wednesday