Business Support Manager

Nottinghamshire Hospice Limited; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

5 weeks holiday pay plus Bank Holidays

Pension Scheme

Medical cover

Staff referral scheme- Earn up to £1,?

Comprehensive training provided

Employee Assistance Programme

Bluelight Card discount scheme

Free DBS check and Uniform

Job summary

Nottinghamshire Hospice Limited is seeking a Business Support Manager to oversee business systems, clinical administration, and operational reporting. You will work with leadership to provide accurate, timely information for patient services, workforce planning and governance.

You will also support payroll processing and lead the Care Administration team, driving efficiency and consistency across services and staff. The role emphasizes continuous improvement and strong IT skills.

Qualifications

• Strong IT skills including Excel and multiple systems
• Experience with rostering, payroll and management information
• Experience producing and analysing management information
• Experience with workforce/rostering systems
• Experience with payroll systems / processes
• Excellent organisational and project-management skills
• Ability to work with clinical and non-clinical staff
• Experience handling confidential information and governance

Responsibilities

• Coordinate timely clinical and operational reports and dashboards
• Manage data quality, access controls and audits across systems
• Support payroll processing and data inputting for monthly payroll
• Lead the Care Administration Team and develop team skills and efficiencies
• Drive continuous improvement to streamline operations and reduce manual tasks
• Design and deliver in-house staff training on data accuracy and systems

Skills

Excel

Data analysis

Rostering

Payroll systems

IT systems

Tools

RotaCloud

SystmOne

Power BI

Power Automate

Job description

Job summary

The Business Support Manager role is responsible for the effective and efficient operation and coordination of the hospices business systems, clinical administration, operational reporting and data analysis. You will report to the Director of Care and ensure that they have accurate, timely and accessible information to support the delivery of patient and client services, workforce planning and regulatory requirements. In addition, you will support the Director of Finance with the processing of the monthly payroll. The postholder will oversee the Care Administration team and directly manage the Care Administration Team Leader, ensuring that administrative processes are efficient, consistent and responsive to patients, families and staff.

Main duties of the job

Are you someone who enjoys solving problems, improving processes and getting the most from systems and data?

We are looking for an organised and analytical individual with strong IT skills and experience of rostering, payroll and management information. You'll have an eye for detail, a passion for continuous improvement and the confidence to work collaboratively across the Hospice.

You don't need to meet every desirable criteria.

We recruit based on values.

About us

Why you'll love working here. Nottinghamshire Hospice is a great place to work!

As a charity we are able to be creative, fleet of foot and inspiring in our approach to our services and how we work together.

Our values are embedded into the Hospice:

Compassion Being inclusive; being kind and having empathy; empowering others; having integrity and being patient.

Trust Being authentic; unified; loyal; accountable; trustworthy; responsible; reliable and professional.

Ambition- The growth of the Hospice; being courageous; getting the right outcomes and results; improvement of our services; being the best version of ourselves for the benefit of each other and our service users.

We’re the leading Nottinghamshire provider and influencer of, with ambitions to make a real difference to all those diagnosed with a life-limiting or terminal illness. We have been established for 40 years and are at the heart of our communities who rely on our care and support.

If you’re looking for an opportunity to work for a local charity and be part of a great care movement then this is the opportunity for you.

• 5 weeks holiday pay plus Bank Holidays,
• Expenses paid at 45p per mile,
• Pension Scheme,
• Medical cover,
• Staff referral scheme- Earn up to £1,000.00,
• Comprehensive training provided,
• Employee Assistance Programme, including private GP access,
• Bluelight Card discount scheme,
• Free DBS check and Uniform.

Job responsibilities

Ensure Nottinghamshire Hospices commitment to equity, diversity and inclusion is embedded in all areas of business support practice. Act as a champion for equity, diversity and inclusion, challenging poor or inappropriate practice in all areas of Nottinghamshire Hospice delivery of service. This is not restricted to business support. Coordinate the production of timely clinical and operational reports, working closely with clinical leadership roles. Support hospice governance and compliance by providing operational assurance that data held by the hospice is accurate, staff have the correct access levels, records can be audited and data quality issues are identified and addressed. Ensure the clinical rostering system (RotaCloud) contains accurate data to ensure the efficient running of services, accurate workforce planning and collation of shift payments for payroll purposes. Involves liaison with data inputters and providing additional training and support where required. Develop dashboards, present management information and analysis/commentary to support senior leadership decision-making and their involvement in relevant committees and contracts. This includes the extraction and presentation of data from SystmOne the hospices system for recording patient data. Directly manage the Care Administration Team Leader and support them with the development of the Care Administration team in terms of skills and efficiencies within duties. Lead and support continuous improvement initiatives aimed at identifying systems inefficiencies, streamlining and standardising approaches, increasing efficiency and reducing manual processes. Support the Director of Finance with the monthly processing of in-house payroll. This includes data inputting, validating and checking of data, acting as an operational point of contact for the payroll, investigating payroll discrepancies and adhering to payroll processing deadlines. Design and deliver in-house staff training and support to ensure accuracy of data within various systems.

Person Specification

Experience

Essential

• Experience of managing or coordinating administrative functions.
• Strong IT skills including super user level of skill for multiple systems and software including Excel.
• Strong data analysis skills with the ability to spot errors and data trends.
• Experience producing and analysing management information.
• Experience with workforce/rostering systems.
• Experience with payroll systems / processes.
• Excellent organisational and project-management skills.
• Ability to work with clinical and non-clinical staff.
• Experience of carrying out duties that require careful consideration of confidentiality, information governance and data protection.
• Proven track record of analysing business processes, identifying inefficiencies, and delivering continuous improvements that streamline operations, enhance consistency, and improve service delivery.

Desirable

• Experience of PowerBI/Power Automate
• Experience with clinical information systems

Qualifications

Essential

• N/A

Desirable

• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

Employer details

Employer name

Nottinghamshire Hospice Limited

Address

Nottinghamshire Hospice

384 Woodborough Road

Nottingham

NG3 4JF

United Kingdom