Team Administrator | Pennine Care NHS Foundation Trust

Pennine Care NHS FT; Ashton-under-Lyne; On-site; GBP 21,000 - 25,000; Full time

Job summary

Pennine Care NHS Foundation Trust is seeking a motivated Team Administrator to join the Crisis Resolution Home Treatment Team for working-age adults. You will provide efficient administrative support, manage referrals, and maintain Paris data entries and reports.

The role requires excellent communication, high organisational skills, and the ability to prioritise workload in a busy MDT environment. 37.5 hours per week, Monday to Friday, Band 3, permanent.

Qualifications

• Previous team admin experience in health or social care.
• Strong communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Proficient in data entry and filing; accurate record-keeping.

Responsibilities

• Manage telephone queries from patients and carers with diplomacy.
• Handle referrals, input activity data into Paris and produce reports.
• Maintain administrative systems and stock control.
• Plan meetings and take minutes for team meetings.
• Provide efficient admin support to the CRHTT team.

Skills

Initiative

Communication

Organisation

Telephone handling

Tools

Paris system

Job description

Team Administrator | Pennine Care NHS Foundation Trust

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

Post Title

Team Administrator

Service/Ward/Department

crisis resolution home treatment team

Borough

Tameside

Band & salary scale

Band 3

Hours of work

37.5 hours per week

Monday - Friday

Permanent

Job overview:

An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our Crisis resolution home treatment team Team for working age adults.

Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service.

This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels.

This is a varied role and you will be ensuring good communication between staff, family members and patients, dealing with telephone queries which may occasionally be from very anxious callers. You will be information creating information and letters and you will be supporting a busy MDT team.

Main Duties & Responsibilities

To manage telephone queries from patients, carers and other agancies regarding queries, appointments and other service queries . Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.

Prioritise own workload on a daily basis to meet various timescales and service needs.

To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.

Establish and maintain administrative systems.

Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required , entering the outcomes of meetings and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way.

To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.

Arrange meetings on behalf of the the manager and team as requested.

To work with and support the team manager and the team in their day-to-day activities.

To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our#PennineCarePeopleand do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

The Crisis resolution home treatment team comprises of a team manager, consultant psychiatrist, practitioners, support workers, psychologist and administration staff. This is a very friendly and hard working team who strive to support each other and welcome new members to the team. The role will be demanding due to increase service demand, but you will be well supported within a well established and friendly team.

Post: Crisis resolution home treatment team Administrator

Band: 3

Responsible to: Crisis resolution home treatment team manager

Main Contacts: Internal or external contacts

Job Summary

To provide efficient and effective administration support to the CRHTT team. To undertake the administration of all referrals received into the CRHTT team.

Reports to the CRHTT team Manager who will provide ongoing support and guidance.

Main Duties & Responsibilities

To deal with difficult telephone queries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner. To take messages and redirect calls as appropriate on a daily basis from patients, relatives and professionals.

To communicate with staff in maintaining timely procedures for data entry and answer queries relating to the information held on the Trust’s electronic systems including managing referrals and inputting activity data on Paris.

Prioritise own workload on a daily basis to meet various timescales involved.

To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.

Establish and maintain administrative systems, eg, filing and monitoring systems to support the Team and Service and to continuously review administrative processes and contribute to the development of the the Service alongside other team members and senior managers.

Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required as well as booking appointments (including cancelling and rebooking as necessary), entering the outcomes and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way. Liaison with clinicians, patients and their relatives to organise appointments and visits.

To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.

Provide accurate and efficient administrative support including managing appropriate correspondence (eg, clinical discharge letters) on behalf of the CRHTT.

Plan, arrange and take minutes of the team meetings on a regular basis. Arrange meetings on behalf of the CRHTT as requested.

To work with and support the team manager and wider MDT in their day-to-day activities.

To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.

To work flexibly to cover administrative roles in the absence of colleagues and where requested to do so by a senior manager.

This advert closes on Monday 19 Oct 2026