Team Administrator and Office Management Lead

MAPP; Birmingham; On-site; GBP 14,000 - 16,000; Part time

Job summary

A leading property management firm in Birmingham is seeking a part-time Team Administrator and Office Manager Lead to support their Surveying team. The ideal candidate should have strong communication skills and experience in property management. Responsibilities include administrative support, client correspondence, and managing reports. This part-time position offers a salary range of £14,000 to £15,185 per annum, with a focus on making property management beneficial for people and the planet.

Qualifications

• Experience in property management is preferred.
• Ability to manage time efficiently and meet deadlines.
• Strong communication skills, both written and verbal.

Responsibilities

• Support the Surveying team with administrative tasks.
• Manage property-related queries and provide reports.
• Coordinate repairs and maintenance activities.

Skills

Reading leases and documents

Assisting in service charge budgets

Client and tenant correspondence

Report writing and document control

General administrative duties

Job description

Description

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title: Team Administrator and Office Manager Lead

Team: Surveying - Portfolio, Birmingham

Who Does This Role Report Into: Regional Director - (Surveying)

Role Summary / Purpose and Scope

The Team Administrator will work in support of the Surveying team and provide administrative and surveying support and back up on a day to day basis. They will provide property management to a selection of properties under the guidance and management of a Surveyor on behalf of the client taking on ownership, including responsibility for occupier applications, service charge budgeting and reporting. This includes ad hoc work in support of the team as a whole.

This is a part time role of 20 hours per week.

Skills, Knowledge and Values

Skills (People & Technical)

• Reading leases and documents and completing computer input forms
• Assisting in the preparation of service charge budgets and reconciliations
• Assist in answering tenant correspondence and queries and completing various client and management reports
• Ensuring the property management systems are up to date and completing lease update forms.
• Site inspections re : specific works or feedback regarding particular issues
• Attending occupier meetings
• Report writing and document control
• Making sure insurance inspection works are completed (especially where passed to occupiers)
• Authorise site works in collaboration with the surveyor
• Arrange compliance with void insurance obligations
• Maintain office expenditure
• Coordinating repairs and maintenance
• Be able to deal with client and tenant requests for information
• General administrative duties, updating databases and spreadsheets.
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

Values & Behaviour

• Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications

Working Hours: Total of 20 hours per week. Ideally evenly spread over 5 days, happy to discuss.

Salary Range (Based on Experience)

£14,000 to £15,185 per annum, depending on experience.

We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.