Taunton - Business Manager - McDonald's

Roadchef Ltd; Taunton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading motorway service provider near Taunton is seeking an experienced Restaurant Manager to lead their McDonald's team. This role involves ensuring operational excellence, driving sales, and fostering a positive work environment. The ideal candidate will have at least 2 years in a managerial position within the quick service restaurant sector and a strong commitment to customer service. Competitive salary and various employee benefits offered.

Benefits

Employee discount up to 70%

Contributory pension after 3 months

Heavily discounted meals while on duty

Comprehensive training programs

Qualifications

• Minimum of 2 years in a senior managerial role within a high-volume quick service restaurant industry.
• Proven ability to lead and inspire a team.
• Strong commitment to delivering exceptional customer service.

Responsibilities

• Recruit, train, and mentor a high-performing team.
• Ensure exceptional customer service experiences.
• Oversee daily operations and compliance with standards.

Skills

Team Leadership

Customer Service

Operational Excellence

Sales and Marketing

Financial Management

Brand Ambassador

Job description

Overview

Our Site Director, at Taunton Motorway Services on the M5 near Taunton, is seeking a passionate and experienced Restaurant Manager to lead our McDonald's team to deliver outstanding customer service and operational excellence. As a Business Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.

Responsibilities

• Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
• Customer Service: Ensure every customer receives exceptional service, creating memorable dining experiences.
• Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
• Sales and Marketing: Develop and implement strategies to drive sales and increase store profitability.
• Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
• Brand Ambassador: Uphold McDonald\'s brand values and ensure the store represents our commitment to quality and excellence.

Experience and Qualifications

• Experience: Minimum of 2 years in a senior managerial role within a high-volume quick service restaurant industry, leading large dynamic teams.
• Leadership Skills: Proven ability to lead, inspire, and develop a team.
• Customer Focus: Strong commitment to delivering exceptional customer service.
• Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
• Communication Skills: Excellent interpersonal and communication skills.
• Problem-Solving: Strong organisational and problem-solving abilities.
• Flexibility: Willingness to work flexible hours, including weekends and holidays.

About Us

Roadchef Motorway Services is a proud franchisee of McDonald\'s, one of the world\'s largest and most loved quick service restaurants. We provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members. We are the UK\'s 3rd largest Motorway Service Area provider with some of the UK\'s largest and best restaurants and retail brands.

We are proud to hold the Platinum Investor in People accreditation. We have been awarded a 3 Star rating for 2025 and recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024 in Best Companies. Our approach is to embrace everyone, cultivating a culture where all employees can bring their best selves to work and supporting diversity initiatives to build a more equitable workplace.

Benefits

• Competitive Salary: Attractive compensation package with performance-based incentives.
• Benefits: Employee discount up to 70%, contributory pension after 3 months, heavily discounted meals while on duty, employee assistance program, free parking, friends and family scheme.
• Growth Opportunities: Career development and advancement opportunities within the company.
• Training: Comprehensive training programs to support your professional growth.