Tamworth: Customer Service Operations Support

Elucian Limited; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Option to purchase up to 5 extra days

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Elucian Limited is hiring two Customer Service Operations Support staff to ensure efficient delivery of customer service and operational activities from our Tamworth head office. These permanent, full-time roles involve providing comprehensive admin support, coordinating orders and deliveries, managing shared inboxes, and helping with reporting and cross-functional communication to enhance service levels.

Applicants should be personable, detail oriented, able to multitask and work well in a

Qualifications

• Previous customer service/administration experience required.
• Ability to manage multiple tasks and deadlines.
• Proactive problem solver with strong communication.
• Proficient in MS Word, Outlook and Excel.

Responsibilities

• Provide administrative support to the Customer Services team and wider business.
• Coordinate customer orders, collections, deliveries and replacements to ensure efficient service delivery.
• Manage shared inbox activities and maintain accurate records and documentation.
• Support customs and compliance processes relating to UK deliveries.
• Produce and analyse operational reports to identify trends and opportunities.

Job description

Elucian Limited is hiring two Customer Service Operations Support staff to ensure efficient delivery of customer service and operational activities from our Tamworth head office. These permanent, full-time roles involve providing comprehensive admin support, coordinating orders and deliveries, managing shared inboxes, and helping with reporting and cross-functional communication to enhance service levels.

Applicants should be personable, detail oriented, able to multitask and work well in a