Customer Service Operations Specialist — Deliver & Optimize

Scolmore; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free Parking

Health Cashback Plan

Pension Scheme

Life Assurance

5 extra days annual leave

Job summary

Scolmore is seeking two Customer Service Operations Support professionals to provide essential administrative support and coordinate daily operations for the Customer Service team. The role is office-based at our head office in Tamworth and involves handling orders, deliveries, and replacement requests.

You will work closely with Customer Service, Warehouse, and Quality teams to ensure smooth operations, timely updates, and high levels of customer satisfaction while identifying opportunities for

Qualifications

• Experience in customer service/administration.
• Knowledge of Word, Outlook and Excel.
• Ability to manage multiple tasks and prioritise.
• Able to work under pressure and adapt to change.
• Proactive problem-solving approach.
• Excellent attention to detail and organisational skills.

Responsibilities

• Provide comprehensive administrative support to the Customer Services team and wider business.
• Coordinate customer orders, collections, deliveries, and replacement requests to ensure efficient service delivery.
• Manage shared inbox activities and maintain accurate records and documentation.
• Support customs and compliance processes relating to UK and Ireland deliveries.
• Produce and analyse operational reports to identify trends and opportunities for improvement.
• Build effective relationships with customers, carriers, and internal departments to ensure seamless operations.

Skills

Personable

Organised

Teamwork

Problem solving

Attention to detail

Multitasking

Customer service

Microsoft Excel

Tools

CRM systems

ERP systems

Order management

Job description

Scolmore is seeking two Customer Service Operations Support professionals to provide essential administrative support and coordinate daily operations for the Customer Service team. The role is office-based at our head office in Tamworth and involves handling orders, deliveries, and replacement requests.

You will work closely with Customer Service, Warehouse, and Quality teams to ensure smooth operations, timely updates, and high levels of customer satisfaction while identifying opportunities for