Customer Service Operations & Admin Specialist

Ovia Lighting Ltd.; United Kingdom; Remote; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

5 extra days annual leave

Job summary

Ovia Lighting Ltd. is seeking two Customer Service Operations Support professionals to ensure efficient delivery of customer service and operational activities.

The roles are based at our Tamworth head office and involve providing comprehensive administrative support, coordinating orders, deliveries and returns, and maintaining accurate records. You will also produce reports, monitor delivery metrics, and liaise with customers, carriers, and internal teams to minimise disruption and enhance

Qualifications

• Essential: Personable, professional, efficient, and accurate with initiative, adaptability, and strong prioritisation skills.
• Essential: Excellent attention to detail, strong organisational skills, and the ability to manage multiple tasks.
• Essential: Ability to work well as part of a team while managing their own workload and time effectively.
• Essential: Proactive approach to problem solving and ability to exceed customer expectations.
• Essential: Ability to work under pressure and adapt to change.
• Essential: Previous experience of customer service/administration function.
• Essential: Knowledge of Word, Outlook and Excel.
• Desirable: Experience using ERP, CRM or order management systems.

Responsibilities

• Provide comprehensive administrative support to the Customer Services team and wider business.
• Coordinate customer orders, collections, deliveries, and replacement requests to ensure efficient service delivery.
• Manage shared inbox activities and maintain accurate records and documentation.
• Support customs and compliance processes relating to UK and Ireland deliveries.
• Produce and analyse operational reports to identify trends, issues, and opportunities for improvement.
• Monitor carrier performance, delivery metrics, and collection activity, providing insights to support business decisions.
• Compile data and reports to support management and business planning activities.
• Build effective relationships with customers, carriers, and internal departments to ensure seamless operations.
• Investigate and resolve delivery, logistics, and operational issues in a proactive and timely manner.
• Collaborate with Customer Service, Warehouse, Quality, and other teams to minimise disruption and enhance customer satisfaction.
• Identify opportunities to improve operational processes and service delivery.
• Support wider business activities, including reception cover and general administrative tasks where required.
• Undertake any other reasonable duties in line with the needs of the business.

Skills

Customer service experience

Attention to detail

Organisational skills

Multi-tasking

Team player

Proactive problem solving

Ability to work under pressure

Word, Outlook and Excel

Tools

ERP systems

CRM systems

Order management systems

Job description

Ovia Lighting Ltd. is seeking two Customer Service Operations Support professionals to ensure efficient delivery of customer service and operational activities.

The roles are based at our Tamworth head office and involve providing comprehensive administrative support, coordinating orders, deliveries and returns, and maintaining accurate records. You will also produce reports, monitor delivery metrics, and liaise with customers, carriers, and internal teams to minimise disruption and enhance