Logistics Customer & Operations Support Specialist

Greenergy; Tamworth; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Private medical insurance

Enhanced company pension

Cycle to work scheme

Volunteering and charity

Global travel insurance

Employee discount platform

Enhanced parental leave

Job summary

Greenergy in Tamworth is seeking a detail-focused Customer & Operations Support Clerk to join the Haulage department. You will work with customers and internal teams to manage daily delivery requirements and keep accurate records.

Responsibilities include handling inquiries, processing orders, updating ETAs, and supporting the scheduling and operations teams. The role suits someone with logistics or account management experience who can stay calm under changing priorities.

Qualifications

• Previous logistics or account management experience.
• Proficient in Microsoft Office.
• Highly organised with excellent attention to detail.
• Proactive and solution driven.
• Strong communication.
• Ability to work under pressure.
• Collaborative team player.
• Able to manage multiple priorities without losing accuracy.

Responsibilities

• Act as the main point of contact for customers in the morning, handling inquiries via phone, email, and Microsoft Teams
• Managing customer delivery issues, updating customers on ETAs and morning handovers
• Liaise with scheduling and operations teams to manage dropped loads and allocate additional resources in response to customer requests
• Process and upload customer orders accurately, ensuring efficient scheduling and replanning when necessary
• Customer site management – ensuring managed customers have faults logged and actioned correctly
• Operational – support, taking calls during busy times, dealing with operational issues that come through
• Ensure that all customer delivery paperwork is processed and sent in accordance with contractual terms
• Maintain accurate and timely updates of key administrative data, including KPIs
• Provide customers with estimated delivery times (ETAs) and conduct daily handovers
• Handle third-party customer haulage rate requests promptly and efficiently
• Assisting with ensuring customer PO numbers are input into the system correctly.
• Support the operations team during busy periods, taking calls and escalating delivery and vehicle issues
• Provide operational support across the department, assisting with aviation, order‑free delivery and ethanol management as required
• Offer coverage and support in related areas to maintain seamless service delivery.

Skills

Attention to detail

Organised

Communication

Problem solving

Working under pressure

Prioritisation

Team player

Customer service

Proactive

Microsoft Office

Tools

Microsoft Office

Job description

Greenergy in Tamworth is seeking a detail-focused Customer & Operations Support Clerk to join the Haulage department. You will work with customers and internal teams to manage daily delivery requirements and keep accurate records.

Responsibilities include handling inquiries, processing orders, updating ETAs, and supporting the scheduling and operations teams. The role suits someone with logistics or account management experience who can stay calm under changing priorities.