Customer Service – After Sales Team – Full Time – Tamworth

Catering; Dordon CP; On-site; GBP 25,000 - 31,000; Full time

Job summary

Catering is seeking an experienced Customer Advisor with senior administrative skills for a permanent, on-site role in Dordon (Tamworth area). The role focuses on excellent customer service, accurate administration, and proactive reporting within a fast-paced team.

You will handle complaints, maintain customer relationships, and support various projects while working both in a team and independently. The ideal candidate demonstrates attention to detail, strong organisational abilities, and IT

Qualifications

• High levels of accuracy and attention to detail.
• IT literacy and methodical approach to work.
• Able to work in a team or on own initiative in a dynamic environment.

Responsibilities

• Provide high-level internal support/communication to allocated sectors.
• Deliver strong customer service and proactive administration & reporting.
• Manage customer satisfaction and risk by handling complaints/discrepancies.

Skills

Customer service

Attention to detail

IT literacy

Organisational skills

Communication

Job description

A national business based within Tamworth ( car needed as on the outskirts) are seeking to recruit an experienced customer advisor expert with senior administrative skills to work in a well established team.

The role is varied and fast paced and requires candidates to demonstrate high levels of accuracy coupled with strong organisational skillsRole:-To ensure you provide a high level of ongoing internal support/ communication to all allocated sectors

• Key focus on customer service and proactively managing all aspects of administration & reporting
• Manage customer satisfaction & risk to business by handling complaints / discrepancies
• Non-conformance & error reporting
• Authorise process for returns/ credits
• Maintaining and developing relationships with customers
• Project based activities

To be a success we are looking for following:-An energetic and enthusiastic candidate who prides themselves on professional customer service, strong attention to detail ,able to work under pressure at times in a dynamic and demanding environment.IT literate , methodical approach to workable to work in a team and on your own initiative,

Salary: £27930/annum

Job Type: Permanent

Location: Dordon