Customer Service Operations Coordinator

Ovia Group; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Extra 5 days annual leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Ovia Group in the UK is seeking two Customer Service Operations Support to strengthen our admin and operations teams. These permanent, full-time roles are office-based at our Tamworth head office and involve coordinating customer orders, deliveries, returns, and related administrative tasks to ensure smooth service delivery.

You'll produce operational reports, monitor performance metrics, and liaise with customers, carriers and internal teams to resolve issues promptly.

Qualifications

• Experience providing administrative support to a busy team.
• Strong attention to detail and organisational skills.
• Proactive problem solving and ability to prioritise.
• Experience coordinating orders, deliveries and returns is beneficial.
• Familiarity with ERP/CRM systems is desirable.

Responsibilities

• Provide comprehensive administrative support to the Customer Services team and wider business.
• Coordinate customer orders, collections, deliveries, and replacement requests to ensure efficient service delivery.
• Manage shared inbox activities and maintain accurate records and documentation.
• Support customs and compliance processes relating to UK deliveries.
• Produce and analyse operational reports to identify trends and opportunities for improvement.
• Monitor carrier performance and delivery metrics to support business decisions.
• Build relationships with customers, carriers, and internal departments to ensure seamless operations.
• Investigate and resolve delivery, logistics and operational issues promptly.
• Collaborate with Customer Service, Warehouse, Quality and other teams to minimise disruption.

Skills

Customer service

Administrative support

Attention to detail

Organisational skills

Teamwork

Problem solving

Time management

Work under pressure

Word Outlook Excel

Tools

Word

Outlook

Excel

Job description

Ovia Group in the UK is seeking two Customer Service Operations Support to strengthen our admin and operations teams. These permanent, full-time roles are office-based at our Tamworth head office and involve coordinating customer orders, deliveries, returns, and related administrative tasks to ensure smooth service delivery.

You'll produce operational reports, monitor performance metrics, and liaise with customers, carriers and internal teams to resolve issues promptly.