Front Desk & Returns Specialist – Office-Based (Tamworth)

Unicrimp Limited; United Kingdom; Remote; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Option to purchase up to 5 extra days

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Scolmore is seeking a Receptionist/Returns Coordinator to support daily reception duties and returns administration at our head office in Tamworth. This dual role combines front-of-house responsibilities with returns processing and ERP system entry.

You will manage the switchboard, greet visitors, handle mail, support Customer Services and other teams, and look for process improvements while ensuring accuracy and a professional, proactive approach.

Qualifications

• Experience in customer service, administration or office support.
• Excellent customer service and interpersonal skills.
• Professional, presentable and approachable manner.
• Strong verbal and written communication skills.
• Excellent organisational skills with ability to manage multiple priorities.
• Attention to detail and accuracy.
• Ability to work independently and own workload.
• Proactive and solution-focused approach to problem solving.
• Experience using Outlook and Excel; ERP systems experience a plus.

Responsibilities

• Reception duties and front-of-house cover at head office.
• Manage the switchboard and direct calls and enquiries.
• Oversee visitor management and support site health and safety processes.
• Process mail and arrange refreshments for meetings.
• Provide administrative support to Customer Services and wider business.
• Enter data into ERP system and support returns administration.
• Identify process improvements to enhance service delivery.

Skills

Customer service

Administration

Interpersonal skills

Verbal communication

Written communication

Organisational skills

Attention to detail

Independent working

Proactive problem solving

Outlook

Excel

ERP systems

Team collaboration

Tools

Microsoft Outlook

Excel

ERP systems

Job description

Scolmore is seeking a Receptionist/Returns Coordinator to support daily reception duties and returns administration at our head office in Tamworth. This dual role combines front-of-house responsibilities with returns processing and ERP system entry.

You will manage the switchboard, greet visitors, handle mail, support Customer Services and other teams, and look for process improvements while ensuring accuracy and a professional, proactive approach.