Customer Service Operations Specialist

Unicrimp Limited; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Option to purchase up to 5 extra days'

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Job summary

Unicrimp Limited in Tamworth is seeking two Customer Service Operations Support specialists to help ensure efficient delivery of customer service and operational activities across the business. These permanent, full-time roles are based at our head office in Tamworth and involve coordinating orders, deliveries, and data entry to support daily operations.

You'll work cross-functionally with Customer Service, Warehouse and Quality teams, producing reports, monitoring performance, and handling

Qualifications

• Previous experience in customer service/administration.
• Experience with Word, Outlook and Excel.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Provide comprehensive administrative support to the Customer Services team and wider business.
• Coordinate customer orders, collections, deliveries, and replacement requests to ensure efficient service delivery.
• Manage shared inbox activities and maintain accurate records and documentation.
• Support customs and compliance processes relating to UK and Ireland deliveries.
• Produce and analyse operational reports to identify trends, issues, and opportunities for improvement.
• Monitor carrier performance, delivery metrics, and collection activity, providing insights to support business decisions.
• Compile data and reports to support management and business planning activities.
• Build effective relationships with customers, carriers, and internal departments to ensure seamless operations.
• Investigate and resolve delivery, logistics, and operational issues in a proactive and timely manner.
• Collaborate with Customer Service, Warehouse, Quality, and other teams to minimise disruption and enhance customer satisfaction.
• Identify opportunities to improve operational processes and service delivery.
• Support wider business activities, including reception cover and general administrative tasks where required.
• Undertake any other reasonable duties in line with the needs of the business.

Skills

Attention to detail

Organisational skills

Team player

Problem solving

Tools

Word

Outlook

Excel

Job description

Unicrimp Limited in Tamworth is seeking two Customer Service Operations Support specialists to help ensure efficient delivery of customer service and operational activities across the business. These permanent, full-time roles are based at our head office in Tamworth and involve coordinating orders, deliveries, and data entry to support daily operations.

You'll work cross-functionally with Customer Service, Warehouse and Quality teams, producing reports, monitoring performance, and handling