Systems Operations Technician

Geneva Trading; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global trading firm based in London is seeking a Systems Operations Technician to provide technical support and improve system performance. The ideal candidate will have a background in IT with 2+ years in desktop support and experience with scripting languages. This role requires excellent problems-solving skills, attention to detail, and the ability to work on-site in a fast-paced environment.

Qualifications

• 2+ years of experience with desktop support in a financial services environment.
• Solid understanding of TCP/IP networking and VPN service.
• Experience with Win10 Administration and troubleshooting.

Responsibilities

• Provide daily technical support to the business.
• Conduct performance testing on workstations and server hardware.
• Liaise with third parties to resolve issues.

Skills

Technical support

Problem-solving

Communication

Analytical skills

Education

Bachelor’s degree in information technology or related field

Tools

Python

PowerShell

JIRA

Confluence

Job description

Overview

Geneva Trading, a global trading firm, is seeking a Systems Operations Technician to join our team. In this role, you will serve as the primary point of contact for all support-related inquiries and requests from our traders, technical teams, and corporate staff.

Responsibilities

• Provide daily technical support to all levels of the business, including proprietary applications used by our traders.
• Conduct performance testing on workstations and server hardware. Tune the systems for optimal performance. Once complete, document the results.
• Partner with the IT Support team for both on-site, hands-on hardware support and remote workstations.
• Handle IT ordering, receiving, tracking, and inventory management.
• Support Windows desktop systems, including but not limited to PC/server HW/OS builds, software updates, upgrades, permissions.
• Lead new hire onboarding and provisioning.
• Monitor and respond to all ticket requests and escalate to the appropriate department when necessary.
• Use automation tools, Python, Bash, PowerShell, and other scripting tools.
• Liaise with third parties to resolve issues.
• Support corporate MS Teams phone system and conference rooms.
• Identify and troubleshoot trade breaks, data discrepancies, and other operational or system-related problems.
• Provide support for trading applications, assist with system testing and deployments, and help manage infrastructure changes.

Qualifications

• Bachelor’s degree in information technology, Computer Networking, or similar field of study
• 2+ years of experience with desktop support and troubleshooting systems in a financial services environment
• Self-starter with a problem-solving mindset
• Experience with Win10 Administration and troubleshooting, Office 365, AD/LDAP
• Solid understanding of TCP/IP networking, WIFI, and VPN service
• Prior scripting experience in Python, PowerShell, Linux CLI, or Bash
• Exposure to Splunk, Zabbix, and other monitoring and analytics tools
• Experience with ticketing systems (JIRA) and wiki tools (Confluence)
• Excellent communication skills, both written and verbal
• Meticulous attention to detail is critical for ensuring data accuracy and resolving discrepancies
• Strong analytical and troubleshooting skills to identify and resolve issues in a fast-paced environment
• Ability to work well independently or in a team and prioritize projects in a fast-paced environment
• Demonstrate a strong sense of pride and ownership in work product
• Deep hardware experience
• Willingness to participate in an on-call support rotation
• Ability to lift to 20kgs and willing to physically support desk builds
• Ability to work on site in our city corporate office 5 days a week
• Ability to work an early shift covering from 0600am UK time
• Able to work a flexible schedule when needed
• Knowledge of AI tools for continuous improvement
• Understanding of various asset classes and financial products, such as equities, fixed income, and derivatives is a plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply

Interested in building your career at Geneva Trading? Get future opportunities sent straight to your email.