System Trainer - HealthTech / SaaS

iO Associates; Bath; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

iO Associates partners with an innovative healthcare software provider to recruit a Software Trainer in Bath. You will design, update, and deliver training programs that empower clinicians and admin teams to maximize the value of essential digital healthcare platforms.

In this hybrid role, you will lead virtual and in-person sessions, guide new clients through onboarding, and collaborate with sales to prepare go-live events across England.

Qualifications

• Experience as Corporate Trainer, Technical Trainer, SaaS Educator, or Clinical Specialist delivering software or systems training.
• Strong presentation, public speaking, and facilitation skills with ability to simplify complex technical concepts.
• Willingness to travel across England for on-site training workshops and go-live support.

Responsibilities

• Curriculum, content creation, and maintenance of training modules, video tutorials, and learning resources.
• Deliver training sessions virtually and face-to-face with engaging, clear communication.
• Guide new clients through onboarding and ensure successful platform adoption across varying technical abilities.
• Develop skills assessments, gather user feedback, and continuously improve training materials.
• Collaborate with sales and account management to support software demonstrations and go-live events.
• Autonomously manage your backlog and schedule to deliver high-quality outputs.

Skills

Proven training background

Tech-savvy

Exceptional communication

Adaptable & patient

Willingness to travel

Healthcare knowledge (desirable)

Tools

LMS

Screen-recording tools

Video tools

Job description

Location: Bath (Hybrid; 2 to 3 days/week in office, with occasional travel to customer sites across England)

Salary: £40,000 - £45,000 per annum (DOE) + Comprehensive Benefits Package

About the Opportunity

Are you an enthusiastic educator who loves empowering people through technology?

We are partnering with an innovative, values-led healthcare software provider looking for a dynamic Software Trainer to join their team. In this role, you will play a central part in driving client success, taking ownership of training programs that help end‑users, ranging from healthcare professionals to admin and IT teams, get the absolute best out of essential digital healthcare platforms.

If you thrive in a collaborative environment, love designing engaging learning experiences, and want to use your skills for technology that does good, we'd love to hear from you.

Key Responsibilities

• Curriculum & Content Creation: Design, update, and maintain dynamic training modules, video tutorials, and interactive learning resources.
• Multi-Channel Delivery: Lead engaging, clear, and interactive training sessions both virtually and face-to-face.
• Client Onboarding & Support: Guide new clients through seamless platform adoption, tailoring sessions to fit varying technical abilities and operational workflows.
• Competency & Continuous Improvement: Develop skills assessments, gather user feedback, and continuously refine training materials to elevate the user experience.
• Cross-Functional Collaboration: Partner with sales and account management teams to support software demonstrations, client workshops, and go-live events.
• Self-Management: Autonomously manage your own backlog and schedule to deliver high-quality outputs aligned with team goals.

What We're Looking For

• Proven Training Background: Experience as a Corporate Trainer, Technical Trainer, SaaS Educator, or Clinical Specialist delivering software or systems training.
• Tech-Savvy: Strong familiarity with Learning Management Systems (LMS), screen-recording/video tools, and modern SaaS platforms.
• Exceptional Communication: Outstanding presentation, public speaking, and facilitation skills, with a talent for breaking down complex technical concepts into accessible language.
• Adaptable & Patient: High empathy and patience when guiding users with diverse levels of technical expertise.
• Willingness to Travel: Comfortable with occasional business travel to customer sites across England for on-site training workshops and go-live support.
• Industry Knowledge (Desirable): Prior exposure to healthcare workflows (e.g., patient pathways, referrals, consent) or regulatory frameworks (GDPR, data governance) is a plus, but not essential.

About You

• You are a self-starter who thrives in a highly collaborative, team-oriented culture.
• You are genuinely passionate about leveraging technology to make a positive impact.
• You bring strong organizational skills, self-reflection, and a flexible, problem-solving mindset.
• You enjoy learning new tools and sharing your knowledge to help others grow.