System Engineer IT infrastructure Network Diagnosis

OAKTREE CONSULTING; Penarth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology consultancy in the United Kingdom is searching for an experienced System Engineer to enhance IT infrastructure within the Defence sector. Key responsibilities include overseeing system management, ensuring compliance, and driving digital transformation. The ideal applicant will have at least 5 years of experience in IT infrastructure projects and solid technical knowledge in system diagnosis, with strong interpersonal and customer service skills. Interested candidates should apply by emailing their resume and remuneration details.

Qualifications

• At least 5 years of experience managing IT infrastructure projects.
• Familiarity with troubleshooting and diagnosing systems/software issues.
• Experience in vendor management and dealing with third-party services.

Responsibilities

• Oversee and enhance IT infrastructure for Defence sector clients.
• Provide on-site Integrated Systems Management Services support.
• Maintain asset inventory for hardware, software, and network equipment.
• Drive digital transformation in Operational efficiency and Cyber Security.

Skills

System / network diagnosis

Analytical problem-solving

Customer service orientation

Vendor management

Interpersonal skills

Education

Degree in IT or related subject

Tools

Windows Server OS

Linux OS

SolarWinds products

Nessus

Job description

Responsibilities

We are seeking an experienced and dynamic System Engineer to join our innovative team. In this critical role, you will oversee and enhance the IT infrastructure for our customers in the Defence sector, ensuring seamless operations and top-notch performance. You will work closely with the system’s stakeholders and technology partners to rollout system patches, manage system upgrades, ensuring governance and compliance to stipulated policies and standards.

• Provide on-site end-to-end Integrated Systems Management Services support to the Authority
• Manage various stakeholders in the Authority’s appointed meetings
• Manage and ensure that the system(s) meet the corresponding system categories of KPI or SLA
• Ensure adequate governance (i.e. system and process controls) are in place to maintain oversight of compliance status and ensure the Systems adhere to applicable standards, policies, directives and guidelines
• Responsible for compliance declaration. Prepare and support independent audit exercise
• Work with Authority to review policy change
• Prepare and maintain Project Security Management Plan. Conduct security review, constantly track, mitigate and patch security vulnerabilities to eliminate or minimise risk exposure and improve the cyber resiliency of the Systems
• Ensure asset inventory (comprising hardware, software, network equipment, etc.) are maintained and updated regularly for the Systems
• Investigate and resolve issues pertaining to Systems or backbone infrastructure
• Support the Integrated Logistics Support such as publication management, spare review management and competency management
• Maintain oversight and review the Obsolescence Management plan for all Systems
• Drive digital transformation in areas of Operational efficiency, Governance & Compliance and Cyber Security
• Improve customer experience and ensure good customer satisfaction survey outcomes
• Manage Tech Refresh for Systems

Requirements

• Degree in IT or a related subject with at least 5 years of working experience in managing IT infrastructure projects in diverse, complex, large-scale environments
• Good technical knowledge in system / network diagnosis and troubleshooting
• Knowledge and hands-on experience in supporting transmission network infrastructure
• Working experience with the following operating system and infrastructure software will be an advantage:
• Windows Server OS, Linux OS in a virtual environment
• Network Monitoring (e.g. SolarWinds products)
• Vulnerability Management (e.g. Nessus)
• Proven analytical and problem-solving abilities with in-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Highly self-motivated and directed, with keen attention to detail
• Able to effectively prioritize tasks in a high-pressure environment
• Good interpersonal skills. Experience working in a team-oriented, collaborative environment
• Strong customer service orientation with exceptional customer-facing skills
• Strong vendor management skills with experience in dealing with third party-provided services, vendors, OEM and principals
• Good communication and writing skills
• Working location is in Bukit Merah – Singaporeans Only

Application Instructions

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

Jason Chow Yew Fai

EA License No : 06C4642

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.