System Analyst

Adroitpeople; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology staffing solutions provider in Greater London is seeking an experienced professional with strong ServiceNow skills. The role involves understanding customer business requirements, configuring IT service management systems, and leading technical implementation teams. Ideal candidates will possess both technical and soft skills, including problem-solving abilities and effective communication in a global environment. The company offers a unique perspective due to its IT consulting background, making it distinct in the staffing solutions sector.

Qualifications

• Must have strong expertise with ServiceNow ITOM.
• Proficient in configuration of IT Service Mgmt. processes.
• Experience in leading technical teams for ServiceNow implementation.

Responsibilities

• Understand customer business needs for ServiceNow development.
• Configure various ServiceNow management systems.
• Lead and conduct technical reviews and end-user training.

Skills

ServiceNow expertise

Communication skills

Problem solving

Understanding of enterprise IT architecture

Job description

Adroit people are a global provider for staffing solutions within the technology industry. We consider ourselves very different from other agencies as our background is IT consulting and development so we truly understand the difficulties faced when trying to recruit as we have been there. We specialise in the following areas:

• Infrastructure and Support
• Software development
• ERP
• IT Management
• IT Pre-Sales

With high level of technical skills, we are able to communicate with candidates and clients efficiently which makes for a transparent experience for both.

Job Description

Must have technical ServiceNow Skills:

• Strong expertise in understanding the customer business need and decipher it for technical development in ServiceNow
• Strong Expertise in setting up ServiceNow ITOM – Cloud Mgmt., Event Mgmt., integration with 3rd party monitoring tools
• Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
• Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
• Experience in configuration of CMDB, Asset Mgmt.
• Experience in creating custom processes, custom 3rd party integrations and custom applications
• Experience in conducting Technical Reviews, End User Trainings

Must Have Soft Skills:

• Ability to work in a global team
• Understanding of enterprise IT architecture
• Demonstrate an awareness of Best Practices of ServiceNow implementation
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Good English communications skill to communicate effectively with team members and customers
• Ability to work in multi-lingual , multi-cultural environment
• Experience in working from client site and front facing the customer
• Experience in technical leading ServiceNow implementation teams