SWRK 3112 - G2 Scheduling Assistant - Hamilton (609530) - 3112-430482074

South Lanarkshire Council; Hamilton; Hybrid; GBP 21,000 - 22,000; Full time

Job summary

A local government council in Hamilton is looking for a highly motivated individual to support vulnerable people in the community by scheduling work for Home Carers. The role offers flexible shift patterns and comprehensive training. Candidates should possess strong communication skills, empathy, and a commitment to delivering quality service. Excellent terms and conditions of employment are provided.

Benefits

Enrolment in local government pension scheme

Up to 33 days annual leave

Employee Discounts

Qualifications

• Demonstrate commitment to quality service delivery.
• Interest in and understanding of IT programmes.
• Experience in managing sensitive customer interactions.

Responsibilities

• Provide scheduling and allocation of work for Home Carers.
• Support vulnerable people living in the community.
• Collaborate within a team to ensure effective service delivery.

Skills

IT proficiency

Communication skills

Empathy and patience

Job description

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE AND COMPLETE THEIR SKILLS AND QUALIFICATIONS EITHER VIA THE ME TAB ON FUSION PRIOR TO STARTING THE APPLICATION FORM OR BY CLICKING ON THE LINK AS PART OF THE APPLICATION PROCESS IN THE SECTION OF THE FORM TITLED “REVIEW SKILLS AND QUALIFICATIONS.”

Are you the type of person who wants more from their job?

Are you looking for a career that makes a real difference to people’s lives?

Are you committed to doing the best you can?

Posts: Permanent x 1

Hours: 26.25 hours per week

Salary: £21,255 - £21,556

Location – Brandon Gate, Hamilton

Shift Pattern Example: In accordance with a rotational roster, you will work over a four-week shift pattern which consists of two weeks day shift and 2 weeks back shifts. Day shift is 6.30 am until 3.30 pm (during week days - 7am until 4 pm office based) Backshift is 3 pm until 11 pm. When not in the office you will work from home.

Shift Pattern consists of –

• Week 1 – Monday, Tuesday, Friday, Saturday, and Sunday (Dayshift)
• Week 2 – Wednesday, Thursday (Dayshift)
• Week 3 – Monday, Tuesday, Friday, Saturday, and Sunday (Backshift)
• Week 4 – Wednesday, Thursday (Backshift)

We are looking for highly motivated individuals to work as part of a team who will provide a support service to Home Carers working to support vulnerable people living in the community Council wide. This includes scheduling and allocation of work. There is a requirement use IT, and you should have an interest and understanding of IT programmes.

A number of opportunities exist for people wishing to work in a challenging and rewarding environment.

Requirements

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the Organisation.

Additional increments for working unsocial hours will also apply.

South Lanarkshire Council will provide and fund all required training including induction and ongoing learning and development.

If you are a caring, patient, compassionate and adaptable individual who understands and respects the rights of other people, we would like to hear from you.

Interviews for these posts will be held face to face.

It is important to us that you feel valued and that this will reflect on the care you provide to people. As an employee of South Lanarkshire Council you will benefit from excellent terms and conditions of employment.

Application instructions

Please answer the questions below in a Word document which should be attached to your application in the “Supported Documents” and URL section:

• Provide examples of your work or other activities which demonstrate your ability or aptitude to undertake the duties of the post
• Provide details of how you would respond to telephone calls where individuals are experiencing a difficulty.
• How would you deal with the call?
• What do you consider is important when managing the situation, to meet the changing priorities or needs of the other person involved?
• Please provide details of which IT programs and applications you use / are familiar with?
• Please describe your level of computer literacy in detail, giving examples of what you use in your daily work / life and why.
• Provide details of a work situation that has been difficult, describe what your role was, the skills you required to use
• How did you communicate with other people involved?
• In what way did you influence the outcome?
• Can you provide an example of a situation where you have had to prioritise the needs of several people with different requirements, at the same time
• Describe the differing needs, how you supported these, and how you made the decision in terms of prioritisation

ACTUAL CLOSING DATE: Applications must be received by 14 December 2025 at 11.55PM.

Please Apply online - All correspondence will be via your email address.

Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale you may automatically be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.

Benefits

• Enrolment in award winning local government pension scheme
• To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

Overseas Criminal Records Check

An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.

Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.