Switchboard Telephonist – Patient Support & Emergencies

NHS Scotland; Kirkcaldy; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

NHS Scotland, at Victoria Hospital in Kirkcaldy, is seeking a Telephonist to join the Switchboard team. The role involves handling calls, responding to queries, pager requests, emergencies, and alarms, with full training provided.

Applicants should have Standard Grade English and Arithmetic, good typing skills, and strong communication. The position is based at Victoria Hospital with potential cross-training in Health Records as part of a 24/7 integrated service.

Qualifications

• Educated to Standard Grade (or equivalent) with passes in English and Arithmetic.
• Good keyboard/typing skills with the ability to work on your own initiative.
• Good organisational & listening skills and a flexible approach to working.

Responsibilities

• Handle calls on a computerised Switchboard and respond to queries.
• Respond to pager requests, emergency calls, and alarms.
• Provide advice and support on telephony services to NHS employees and the public.

Education

Standard Grade English

Standard Grade Arithmetic

Job description

NHS Scotland, at Victoria Hospital in Kirkcaldy, is seeking a Telephonist to join the Switchboard team. The role involves handling calls, responding to queries, pager requests, emergencies, and alarms, with full training provided.

Applicants should have Standard Grade English and Arithmetic, good typing skills, and strong communication. The position is based at Victoria Hospital with potential cross-training in Health Records as part of a 24/7 integrated service.