24/7 Hospital Switchboard & Control Room Operator

AGH Solutions Ltd; Bradford; On-site; GBP 21,000 - 25,000; Full time

Job summary

AGH Solutions Ltd. seeks a Switchboard Operator to provide a 24/7 call handling service in a busy hospital setting, delivering friendly and professional assistance to callers.

You will manage internal paging systems, update databases, respond to emergencies, log maintenance requests, and work as part of a small Estates/Control Room team to keep operations running smoothly. The role emphasizes empathy, calm communication, and reliable teamwork in a high-pressure environment.

Responsibilities

• Handle all calls and communications 24/7 in a busy hospital environment, maintaining a friendly and professional service.
• Operate and update internal bleep and long-range pager systems; update call databases and the telephone directory.
• Respond to routine and non-routine emergency calls and notify relevant teams for urgent events.
• Notify teams for fire alarms and security alarms.
• Log urgent maintenance and pest control requests via the estates helpdesk 24/7.
• Work in a small team providing caller support with empathy, remaining calm under pressure.
• Switchboard team ensures 24/7 call handling within a control room operator environment.

Job description

AGH Solutions Ltd. seeks a Switchboard Operator to provide a 24/7 call handling service in a busy hospital setting, delivering friendly and professional assistance to callers.

You will manage internal paging systems, update databases, respond to emergencies, log maintenance requests, and work as part of a small Estates/Control Room team to keep operations running smoothly. The role emphasizes empathy, calm communication, and reliable teamwork in a high-pressure environment.