Switchboard Operator

NHS Scotland; Kirkcaldy; On-site; GBP 19,000 - 23,000; Full time

Job summary

NHS Scotland, at Victoria Hospital in Kirkcaldy, is seeking a Telephonist to join the Switchboard team. The role involves handling calls, responding to queries, pager requests, emergencies, and alarms, with full training provided.

Applicants should have Standard Grade English and Arithmetic, good typing skills, and strong communication. The position is based at Victoria Hospital with potential cross-training in Health Records as part of a 24/7 integrated service.

Qualifications

• Educated to Standard Grade (or equivalent) with passes in English and Arithmetic.
• Good keyboard/typing skills with the ability to work on your own initiative.
• Good organisational & listening skills and a flexible approach to working.

Responsibilities

• Handle calls on a computerised Switchboard and respond to queries.
• Respond to pager requests, emergency calls, and alarms.
• Provide advice and support on telephony services to NHS employees and the public.

Education

Standard Grade English

Standard Grade Arithmetic

Job description

Victoria Hospital

Hours - Monday to Friday 9am 3pm

NHS Fife has an exciting opportunity for a Telephonist to join our NHS Fife Switchboard team at Victoria Hospital, Kirkcaldy.

We are looking for an enthusiastic individual who is organised and has a positive approach to work.

You should be ready for a challenge and enjoy working as part of a team. Duties will include all aspects of using a computerised Switchboard to handle calls and respond to queries.

The post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public.

Full training will be given to the successful applicant, but knowledge of NHS Fife would be an advantage. The post is based at the Victoria Hospital, Kirkcaldy.

As part of the 24/7 integrated service, and once fully trained within switchboard, there may be an expectation for successful candidates to be trained in other areas within Health Records

Brief description of the main skills knowledge and experience required for the post

Candidates should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. You must also have good keyboard/typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a flexible approach to working. A level of English language competency and communication skills necessary to perform this role safely and effectively is required

Informal enquiries: Mandy Mitchell, Health Records Team Leader. [e-mail] 01592 643355 ext.20591 or Lynsey Clark, Health Records Team Leader. [e-mail] 01592 643355 ext 28440

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand younot an AI tool. - Urban Practice