24/7 NHS Switchboard Operator — Critical Communications

East Sussex Healthcare NHS Trust; Rother; On-site; GBP 12,000 - 18,000; Part time

Job summary

East Sussex Healthcare NHS Trust is recruiting a part-time Switchboard Operator at Conquest Hospital. You will join a small, friendly team delivering a vital 24/7 service on a fast-paced communications desk.

You will operate a computer-based switchboard, answer queries from patients, relatives, visitors and GPs, and manage bleeps and pagers. Full training will be provided; shifts are rostered and may include unsocial hours payments in line with Agenda for Change.

Qualifications

• Experience with Excel, Word and email handling is advantageous.
• Good organisational and keyboard skills are desirable.
• Full training will be provided on the switchboard system.

Responsibilities

• Operate the telephone switchboard as the first point of contact for the Trust.
• Maintain 24-hour, 365-day switchboard coverage and handle calls, bleeps and pagers.
• Deal with emergency and urgent calls calmly and efficiently following SOPs.
• Update and communicate the daily on-call rota and hand over essential information to team leaders.
• Work as part of a team and communicate effectively.

Skills

Communication skills

Keyboard skills

Excel

Word

Email handling

Tools

Multitone Bleep System

PageOne pager system

Telephone switchboard

Job description

East Sussex Healthcare NHS Trust is recruiting a part-time Switchboard Operator at Conquest Hospital. You will join a small, friendly team delivering a vital 24/7 service on a fast-paced communications desk.

You will operate a computer-based switchboard, answer queries from patients, relatives, visitors and GPs, and manage bleeps and pagers. Full training will be provided; shifts are rostered and may include unsocial hours payments in line with Agenda for Change.