Switchboard Operator

East Sussex Healthcare NHS Trust; Rother; On-site; GBP 12,000 - 18,000; Part time

Job summary

East Sussex Healthcare NHS Trust is recruiting a part-time Switchboard Operator at Conquest Hospital. You will join a small, friendly team delivering a vital 24/7 service on a fast-paced communications desk.

You will operate a computer-based switchboard, answer queries from patients, relatives, visitors and GPs, and manage bleeps and pagers. Full training will be provided; shifts are rostered and may include unsocial hours payments in line with Agenda for Change.

Qualifications

• Experience with Excel, Word and email handling is advantageous.
• Good organisational and keyboard skills are desirable.
• Full training will be provided on the switchboard system.

Responsibilities

• Operate the telephone switchboard as the first point of contact for the Trust.
• Maintain 24-hour, 365-day switchboard coverage and handle calls, bleeps and pagers.
• Deal with emergency and urgent calls calmly and efficiently following SOPs.
• Update and communicate the daily on-call rota and hand over essential information to team leaders.
• Work as part of a team and communicate effectively.

Skills

Communication skills

Keyboard skills

Excel

Word

Email handling

Tools

Multitone Bleep System

PageOne pager system

Telephone switchboard

Job description

An opportunity has arisen for a part time Switchboard Operator based at Conquest Hospital. You will be joining a small, friendly team working on a busy switchboard, delivering a vital 24-hour, 365-day service for East Sussex Healthcare NHS Trust. This role operates on a set shift pattern - please see attached document of the rota. The Switchboard is the first point of contact for the Trust. You will be required to confidently operate a computer-based switchboard system, answering calls in a professional manner and managing enquiries from patients, relatives, visitors, and GPs, as well as handling all calls, bleeps, and pagers. You will also be responsible for responding calmly and efficiently to a wide range of emergency calls, including cardiac arrests, trauma alerts, fire calls, and alarm systems, within a fast-paced communications environment. Full training will be provided for the successful candidate. Where applicable, this post may attract unsocial hours payments, if rostered, in line with the Agenda for Change terms. Enhanced rates apply for weekday night shifts (8pm-6am), weekends, and bank holidays.

• Work as a telephonist, dealing with all incoming calls to the Switchboard.
• Switchboard operates on a 24hr pattern.
• Operate the Multitone Bleep System (messaging and changing of devices)
• Operate the PageOne pager system.
• Deal with all digital alarms (medical gases, lifts etc) in a calm and efficient manner, following the necessary standard operating procedures.
• Deal with emergency calls (cardiac arrests, fire, traumas) in a calm and efficient manner, following the necessary standard operating procedures.
• Compile and update where necessary, the daily on call rota.
• Communicate to a high level and pass on information accurately to the Team Leaders and Manager, and handover any essential info to colleagues.
  Ability to work on own, making your own decisions and deal with any situations that may occur.
• Ensure all departmental procedures are followed and ensure an accurate record of any task completed is kept.
• Work as part of a team.
• Good communicational skills are key.
• Experience in Excel, Word, email and possess good organisational and keyboard skills would be advantageous.
  A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year. There has never been a better time to join East Sussex Healthcare NHS Trust.