Switchboard Operator

Swansea Bay University Health Board; Swansea; On-site; GBP 18,000 - 23,000; Full time

Job summary

Swansea Bay University Health Board is seeking a switchboard operator to provide a responsive information service across the healthcare network. You will handle a high volume of calls and direct callers to the right departments, 24/7.

The role requires clear communication, attention to detail and the ability to work as part of a multidisciplinary team. Training will be provided for the NHS procedures and emergency response protocols.

Qualifications

• Previous experience in a fast-paced, customer-focused environment.
• Ideally experience operating a telephone switchboard; full training provided.

Responsibilities

• Operate a computer-based switchboard console and monitor alarms.
• Respond to medical emergency calls and activate procedures per Health Board policies.
• Respond to alarms and major incident alerts following departmental procedures.
• Perform day-to-day admin duties supporting a busy switchboard.

Skills

Communication skills

Attention to detail

Teamwork

Job description

As the first point of contact for the telecommunication service of the Swansea Bay UHB, operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users

To develop and maintain an understanding of the organisations functions including departments working practices and medical terminology to ensure accurate connection and assistance to callers

Respond to all Medical Emergency calls, activating Emergency procedures in accordance with Health Board Policies & Procedures and following the departmental recording and reporting process.

Respond to Alarms, initiating Emergency procedures in accordance with Health Board Policies & Procedures, applying departmental recording and reporting process.

Respond to Major Incident alerts, activating Major Incident Procedures in accordance with the HB and Hospital Major Incident Plans.

Your duties will include operation of a computer based switchboard console, monitoring and responding to a variety of alarms and emergency conditions. There will also be some administration duties involved with the day to day running of a busy switchboard.Candidates for the post should have previous experience of working in a fast paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.Successful candidates will be required to work days, evenings, nights and bank holidays, and must be flexible to the needsof the serviceand be prepared to attend at short notice.We welcome informal enquiries regarding this role. Candidates are encouraged to visit the department prior to submitting their application.

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.