24/7 Emergency Switchboard Operator

Swansea Bay University Health Board; Swansea; On-site; GBP 18,000 - 23,000; Full time

Job summary

Swansea Bay University Health Board is seeking a switchboard operator to provide a responsive information service across the healthcare network. You will handle a high volume of calls and direct callers to the right departments, 24/7.

The role requires clear communication, attention to detail and the ability to work as part of a multidisciplinary team. Training will be provided for the NHS procedures and emergency response protocols.

Qualifications

• Previous experience in a fast-paced, customer-focused environment.
• Ideally experience operating a telephone switchboard; full training provided.

Responsibilities

• Operate a computer-based switchboard console and monitor alarms.
• Respond to medical emergency calls and activate procedures per Health Board policies.
• Respond to alarms and major incident alerts following departmental procedures.
• Perform day-to-day admin duties supporting a busy switchboard.

Skills

Communication skills

Attention to detail

Teamwork

Job description

Swansea Bay University Health Board is seeking a switchboard operator to provide a responsive information service across the healthcare network. You will handle a high volume of calls and direct callers to the right departments, 24/7.

The role requires clear communication, attention to detail and the ability to work as part of a multidisciplinary team. Training will be provided for the NHS procedures and emergency response protocols.