Switchboard Operator

NHS National Services Scotland; Kirkcaldy; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Fife Switchboard at Victoria Hospital, Kirkcaldy, is seeking a Telephonist to join our team. The role involves handling calls on a computerised Switchboard, responding to queries, paging requests and emergency calls, and monitoring alarms with support for NHS staff and the public.

Applicants should have good English and arithmetic, strong typing skills, and the ability to work independently within a team, with excellent communication and organisational abilities. Training will be provided.

Qualifications

• Educated to Standard Grade with passes in English & Arithmetic.
• Excellent keyboard/typing skills and the ability to work on your own initiative.
• Strong organisational and listening skills with clear English communication.

Responsibilities

• Use a computerised Switchboard to handle calls and respond to queries.
• Handle calls from internal and external callers and respond to pager requests.
• Respond to emergency calls and monitor alarms; provide advice on telephony services.
• Work as part of the Switchboard team and support NHS staff and the public.

Skills

Typing

Organisational skills

Listening skills

Communication skills

Teamwork

Education

Standard Grade English & Arithmetic

Job description

Hours - Monday to Friday 9am - 3pm

NHS Fife has an exciting opportunity for a Telephonist to join our NHS Fife Switchboard team at Victoria Hospital, Kirkcaldy.

We are looking for an enthusiastic individual who is organised and has a positive approach to work.

You should be ready for a challenge and enjoy working as part of a team. Duties will include all aspects of using a computerised Switchboard to handle calls and respond to queries.

The post requires excellent communication skills, both written and oral, and will mostly involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public.

Full training will be given to the successful applicant, but knowledge of NHS Fife would be an advantage. The post is based at the Victoria Hospital, Kirkcaldy.

As part of the 24/7 integrated service, and once fully trained within switchboard, there may be an expectation for successful candidates to be trained in other areas within Health Records

Brief description of the main skills knowledge and experience required for the post

Candidates should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. You must also have good keyboard/typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a flexible approach to working. A level of English language competency and communication skills necessary to perform this role safely and effectively is required

Informal enquiries:

Mandy Mitchell, Health Records Team Leader. [e-mail] 01592 643355 ext.20591

Lynsey Clark, Health Records Team Leader. [e-mail] 01592 643355 ext 28440

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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