Switchboard Operator

NHS; Redhill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a Switchboard Operator to be the frontline contact for patients and visitors. This role requires excellent communication skills and a commitment to high service standards. Ideal candidates will demonstrate experience and a positive approach to customer care.

Benefits

Access to training opportunities

Flexible working

Support networks

Focus on health and wellbeing

Qualifications

• Experience in a similar role preferred.
• Evidence of essential experience for role.

Responsibilities

• Handle incoming calls and queries from patients and visitors.
• Ensure a high standard of customer service.
• Cover the Switchboard Rota across a 7 day week.

Skills

Good standard of written English

Communication skills

Job description

We are recruiting for a Switchboard Operator who shares our vision to provide consistently outstanding care and exemplary service to our patients.

Essentially you are an ambassador for the Hospital Trust and the first line of contact for many patients, relatives, visitors, GP's and other organisations (as well as handling internal calls) and we want to ensure the first impression received is positive and of a high standard.

We have 1 permanent position and bank positions available, you will be required to cover the Switchboard Rota across a 7 day week.

Main duties of the job

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

About us

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon - covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.

Job responsibilities

For further information regarding the role please read the attached job description and person specification.

Person Specification

Criteria

• Evidence of a good standard of written English appropriate to the role
• A complete and accurate application
• Suitability for role evidenced in supporting statement
• Evidence of essential experience for role
• Meet the essential education/qualifications required for the role
• Evidence of the Trust values and behaviours
• Evidence of any other essential criteria outlined in the personal specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.