Bank Contract - Receptionist

NHS; Crowborough; On-site; Part time

Job summary

A leading healthcare provider is seeking a Receptionist based at The Horder Centre, Crowborough, offering a flexible, bank/zero-hours contract. The role involves welcoming patients and handling enquiries, providing exceptional service and support within a dynamic healthcare environment.

Qualifications

• Passion for customer service and administrative support.
• Excellent communication skills to build relationships.
• Proactive and eager for continued learning.
• Familiar with a varied range of IT software.

Responsibilities

• Welcoming patients and providing 5* service.
• Handling face-to-face and telephone enquiries.

Skills

Customer Service

Communication Skills

Proactivity

IT Savvy

Job description

Based from The Horder Centre, Crowborough, this bank / zero-hours contract and offers great flexibility with shift work that has the availability window is between 6.30 am - 8.00 pm Monday to Sunday.

Main duties of the job

Warm, efficient and always professional, you will thrive in a role where no one day is the same. From welcoming patients, to dealing with face to face and telephone enquiries, our Receptionistsare at the heart of every patients journey at The Horder Centre, providing 5*service to both our valued patients and employees.

About us

Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.

We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.

Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.

We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.

We are committed to caring, and committed to you.

Job responsibilities

Warm, efficient and always professional, you will thrive in a role where no one day is the same. From welcoming patients, to dealing with face to face and telephone enquiries, our Receptionistsare at the heart of every patients journey at The Horder Centre, providing 5*service to both our valued patients and employees.

Based from The Horder Centre, Crowborough, this bank / zero-hours contract and offers great flexibility with shift work that has the availability window is between 6.30 am - 8.00 pm Monday to Sunday.

About you:

• You will have a passion for customer service, providing excellent administrative and personal support to everyone who walks through The Horder Centre doors.
• Excellent communication skills, to help build those all-important and respected relationships with wider teams, and patients.
• Proactive and forward thinking, with a passion for continued learning.
• IT savvy! We use a varied range of IT software.
• Ensure that you working ethic remains aligned to our core values as a group: Caring, Friendly, Quality, Integrity and Pride.

Hourly rate: up to £12.21 per hour

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship.

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristicsby applicable law.

As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.

Person Specification

About You

• You will have a passion for customer service, providing excellent administrative and personal support to everyone who walks through The Horder Centre doors.
• Excellent communication skills, to help build those all-important and respected relationships with wider teams, and patients.
• Proactive and forward thinking, with a passion for continued learning.
• IT savvy! We use a varied range of IT software.
• Ensure that you working ethic remains aligned to our core values as a group: Caring, Friendly, Quality, Integrity and Pride.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.