Medical Receptionist

NHS; Wembley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A welcoming GP surgery in Wembley seeks a medical administrator to join the Practice Administration team. The role involves providing high-quality customer service, supporting clinical and administrative tasks, and maintaining practice operations. Ideal candidates will have relevant qualifications, experience in healthcare, and excellent communication skills.

Qualifications

• Experience of administrative duties in a healthcare setting.
• Experience of working with the general public.

Responsibilities

• Provide administrative support to the clinical team and practice manager.
• Assist patients with queries and direct them to appropriate services.
• Handle registration, typing, and filing tasks.

Skills

Excellent communication skills

Competent in the use of Office and Outlook

Effective time management

Good interpersonal skills

Problem solving & analytical skills

Education

Educated to GCSE level or equivalent

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Job description

Premier Medical Centre is a GP Surgery based in Wembley. We have a list size of over 10031 patients and are a friendly and welcoming surgery. To be a member of the Practice Administration team, you will provide a high quality customer service to the practice population working at all times in accordance with your job description and within your capabilities

Main duties of the job

The duties and responsibilities for this position may include any or allof the following list.

Provide administrative support to theclinical team and practice manager and assistant practice manager

Assist patients, the practice teamand other healthcare workers with queries and where necessary direct to theappropriate person

Registration

Typing letters, referrals anddocuments

Filing and retrieving of notes,letters and results

Process new patient notes and returnnotes

Process referrals using theelectronic referral system and deal with patient and GP queries

Code information from new patientquestionnaires

Check practice email account at leasttwice a day and process correspondence as directed

Complete DOCMAN and EMIS tasks asrequested

Prescriptions

Scanning: Scan allhospital correspondence onto patients computer records. This includeselectronic copies from hospitals and paper copies received

About us

We are passionate about improving the patient experience and the care we offer.

Our Core Values: Innovation, Education, Teamwork and Respect

Job responsibilities

Thefollowing are the core responsibilities of the receptionist/administrator. Theremay be on occasion, a requirement to carry out other tasks; this will bedependent upon factors such as workload and staffing levels:

a.Maintaining and monitoring the practice appointmentsystem

b.Process personal, telephone and e-requests forappointments

c.Answer incoming phone calls, transferring calls ordealing with the callers request appropriately

d.Action all incoming faxes

e.Signpost patients to the correct service

f.Process incoming and outgoing mail

g.Initiating contact with and responding to, requests frompatients, team members and external agencies

h.Process referrals to external agencies such as secondarycare using the electronic referral system (ERS)

i.Process calling letters are requested

j.Process all DNA letters in accordance with current policy

l.Read code data on Emis

m.Photocopy documentation as required

n.File and store records as required

o.Data entry of new and temporary registrations and relevantpatient information as required

p.Input data into the patients healthcare records asnecessary

q.Scanning of patient related documentation and attachingscanned documents to patients healthcare records

r.Process requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team

s.Manage all queries (including administrative queries) asnecessary in an efficient manner

t.Carry out system searches as requested

u.Maintain a clean, tidy, effective working area at alltimes

v.Monitor and maintain the reception area and notice boards

w.Support all clinical staff with general tasks asrequested

Secondary Responsibilities

Inaddition to the primary responsibilities, the medical administrator may berequested to:

a.Partake in audit as directed by the audit lead

b.Produce meeting agendas and record the minutes ofmeetings

c.Support administrative and reception staff, providingcover during staff absences

d.Complete opening and closing procedures in accordancewith the duty rota

e.As required support [insert role] in the management of repeatprescriptions, ensuring they are processed accurately and efficiently

f.Ordering and monitoring of stationery supplies

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other requirements

• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.