Night Receptionist

Sofitel London Gatwick; Horley; On-site; GBP 22,000 - 28,000; Full time

Job summary

Un hôtel de luxe recherche un réceptionniste de nuit pour fournir un service exceptionnel aux invités. Vous serez chargé d'accueillir les clients, de gérer les procédures d'enregistrement et de répondre aux demandes avec efficacité. Un environnement de travail dynamique et des opportunités de développement de carrière font partie de notre offre.

Benefits

28 jours de congés payés

Repas gratuits pendant le service

Uniforme fourni et nettoyé à sec

Stationnement gratuit sur place

Réductions sur les aliments et boissons

Programme de reconnaissance des employés

Qualifications

• Expérience dans un rôle similaire dans un hôtel 4 étoiles souhaitée.
• Compétences en communication écrite et orale en anglais.
• Apparence soignée et professionnelle.

Responsibilities

• Accueillir les clients avec chaleur et professionnalisme.
• Gérer les procédures d'enregistrement et de départ.
• Répondre aux appels et préparer les factures des clients.

Skills

Organizational skills

Attention to detail

Communication

Customer service

Multi-tasking

Tools

Opera PMS

Job description

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Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.

A bit about what you will do...

Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

Greet our guests with a warm welcome and an infectious smile.

Manage check-in and check-out procedures efficiently.

Provide guests with information about hotel facilities, services, and local area.

Handle guest inquiries and resolve any issues promptly and professionally.

Work closely with other departments to ensure seamless guest experiences.

Answer calls, allocate rooms, and prepare guests’ bills.

More about you...

Providing high-quality service comes naturally to you.

Strong organizational skills and attention to detail.

Very good at multi-tasking and remaining calm under pressure.

Excellent communication skills with a high standard of written and spoken English.

A smart and professional appearance.

You value being part of a team and supporting your colleagues.

Most of all, you have an approachable, positive, and proactive manner.

Experience in a similar role within a 4-star hotel is a significant advantage.

Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.