Medical Receptionist

Allergy Centre of Excellence; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare facility is seeking a Medical Receptionist to deliver excellent patient service and manage administrative tasks. This pivotal role ensures smooth operations at the front desk, involves patient interactions, scheduling, and supporting clinical staff. Candidates should possess strong organizational skills, a customer-focused attitude, and familiarity with healthcare practices. Training will be provided for successful candidates.

Benefits

Annual leave: 25 days + public holidays

Full training provided

Qualifications

• Previous experience in medical administration is desirable.
• Knowledge of medical terminology is advantageous.
• Strong IT skills including appointment management experience.

Responsibilities

• Greet patients warmly and manage reception.
• Assist with appointment scheduling and patient check-ins.
• Handle patient inquiries and maintain confidentiality.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Organizational skills

Education

GCSE level including Mathematics and English

Tools

Microsoft Office

Job description

Allergy Centre of Excellence Greater London, England, United Kingdom

Direct message the job poster from Allergy Centre of Excellence

Full time - 37.5 hours per week (Rotating Shift Pattern)

Monday to Friday: 8:00 AM – 8:00 PM,

Saturday: 8:00 AM – 5:00 PM, and occasional Sunday opening

Primary Location: 10 Duchess Street, London, W1G 9AB

Annual Leave: 25 days + public holidays

Allergy Centre of Excellence is due to open a state-of-the-art facility catering to patients with allergic disorders. The centre was founded by Professors Gideon Lack, Du Toit and Fox, who are renowned in the field of paediatric allergy. They are recognised internationally for their clinical excellence. ACE’s new centre will be located in the heart of the Harley Street District, a short walk from Great Portland Street and Oxford Circus tube stations. Business operating hours will be from 8am-8pm Monday to Friday, with weekend clinics as well (8am-5pm on Saturdays and Sundays). ACE aims to provide patients with the best possible experience when they visit our centre, providing them with easy access to various diagnostic tests and treatments. ACE’s objective is to offer a variety of services under one roof, and to achieve this, we will also work with other consultants of various specialities who will obtain practising privileges at our centre. Our vision is to expand low-risk procedures to the rest of the UK and internationally to enable easy access and benefit from ACE’s services for patients.

Our Mission

At the Allergy Centre of Excellence, our mission is to provide the best possible care to all of our patients. We strive to ensure that all our patients receive patient-centred, effective, and responsive care to serve their individual needs. We are committed to providing the highest safety standards which are supported by clinicians who are renowned in the field of allergy.

To achieve this, we uphold the following core values:

• Empathy
• Clinical excellence
• Integrity
• Respect

As the first point of contact for patients and visitors, the Medical Receptionist is pivotal in delivering exceptional front-of-house and concierge service. This position requires a professional, empathetic, and organised individual to manage patient interactions, appointment scheduling, and administrative tasks, ensuring the smooth operation of the clinic.

Duties:

• Greet patients and visitors warmly, ensuring a welcoming environment
• Provide concierge service to support clinicians renting consulting rooms within our centre
• Support the collation and organisation of patient files
• Assist with arranging and tracking couriers for specimens (e.g. blood samples), ensuring timely and compliant handling
• Receiving and managing incoming post and packages, with secure storage and prompt notification
• Direct communication with the Centre Manager and/or Managing Director for prompt reporting and follow-up on facility-related issues (e.g. lighting, cleaning, equipment).
• A dedicated point of contact available during business hours
• Manage patient check-ins and check-outs, verifying and updating personal and insurance information
• Ensure the reception and waiting areas are clean, organised, and stocked with necessary materials
• Handle enquiries via telephone, email and in-person regarding appointments, treatments and pricing
• Ensure all patient interactions are handled with confidentiality and sensitivity
• Onboarding and registering patients on the company’s EPR system, Patient Source or DGL
• Process payments, handle insurance claims, authorisations and invoices as required
• Maintain confidential patient records with adherence to GDPR/Data Protection policies and procedures
• Handling patient pathways, ensuring they have the best possible experience
• Liaising with ACE Administration and Clinical Team as and when required
• Adhere to centre policies, procedures, including health and safety regulations
• Open and close the clinic premises, following security protocols
• Reporting any incidents that have arisen via InPhase (Governance software) as per the policies and procedures
• We are an evolving company, and as such, these duties are not exhaustive and may be subject to change to meet the operational needs of the organisation

Personal Attributes:

• Excellent customer service, communication, and interpersonal skills (written and verbal)
• Computer literate, proficiency in using Microsoft Office
• Excellent organisational skills and multi-tasking abilities
• High level of attention to detail and accuracy
• Ability to handle confidential information with discretion
• Empathetic and patient-focused approach
• Professional demeanour and appearance
• Flexible and punctual
• Diligent and meticulous
• Works well as a team member and as an individual

Qualifications and Experience:

• Previous experience in medical administration or a similar role is desirable
• Familiarity with private healthcare practices and procedures
• Knowledge of medical terminology and billing processes is advantageous
• Strong IT skills, including previous knowledge of appointment management systems
• Educated to GCSE level or equivalent (minimum) including Mathematics and English.

Training:

• Full training will be supplied to successful candidates.

ACE will expect all staff to undergo mandatory training to comply with healthcare standards (Health & Safety, Safeguarding, Fire, GDPR, manual handling, incident reporting etc)

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