Receptionist - Probation Service Band 2

Brook Street NMR; Redhill; On-site; Full time

Job summary

A leading company is seeking a Receptionist for the Probation Service in Redhill. This full-time role involves key reception duties, including administrative tasks while providing excellent customer service. Ideal candidates should possess strong organisational skills and be comfortable working in a busy environment.

Benefits

Holiday pay

Pension scheme

Qualifications

• Confident and outgoing personality.
• Excellent customer service skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Perform administrative duties and answer phone queries.
• Manage reception duties including signing in visitors.
• Issue travel warrants and lock up the building.

Skills

Customer service

Communication

Organisational skills

Admin/reception experience

Tools

Microsoft Office

Job description

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Receptionist - Probation Service Band 2, Redhill

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Client:

Brook Street NMR

Location:

Redhill, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d5cbf9ddbd4e

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Our NPS client requires a receptionist to join a busy team on a temporary ongoing basis, with no current end date.

The role is full-time, Mon - Fri 9-5, 37hrs per week, £12.21/hr.

One day will be a late start/finish, possibly till 20.00, currently a Tuesday evening.

Our client is based in Redhill covering two sites, Forum House and Town House. Parking on both sites and access to transport links.

The role is fully on site due to its nature.

This role will offer a great opportunity to work within the Probation Service and gain experience within the Public Sector.

Duties will include but not be limited to

* Administrative duties as well as answering phone queries, dealing with incoming and outgoing post

* General reception duties, door access, signing in/out of visitors, directing of visitors within the building, booking of rooms, stationary orders, time reminders of room users

* Liaising with staff and other probation users with professionalism

* Issuing travel warrants

* Locking up of the building

* Stock taking and petty cash reconciliation

In line with NPS policies and procedures, the job holder must always demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

Ideal candidates will be confident, outgoing, enjoy interacting with a variety of service users with professionalism and have a calm demeanour. You will also have excellent customer service skills and a passion to help people.

Our client requires the following skills

* Good strong admin/reception experience

* Good working knowledge of Microsoft Office, notably OneNote, word, excel, outlook and Teams

* Excellent communication skills both written and verbal

* Ability to always remain professional, firm but fair and converse with a variety of service users

* Excellent organisational skills and experience of working in a fast-paced environment and multi-tasking.

The pay rate is £12.21 per hour and benefits includes holiday pay and pension scheme.

Full training will be given on the systems, including the panic and escalation process, but the expectation is, you will hit the ground running.

The role will require full 3 year referencing and HMPPS vetting. Due to this, the role will not be an immediate start.

Please apply online with your current CV in WORD format. Due to the high number of applications we receive it may not be possible to respond to all applications.

Please note due to the high number of applications we receive, please assume that you have been unsuccessful if you do not hear within 7 days

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.