Switchboard Operator

ISS Facilities Services; Harrogate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital. The role involves connecting approximately 3000+ calls daily, providing support, and maintaining communication databases. Ideal candidates should have good communication skills, be reliable, and work well under pressure. Training will be provided, and the position involves a rolling 8-week shift pattern.

Qualifications

• Previous experience preferred but not essential; full training will be given.
• Reliable and able to work well as part of a team.

Responsibilities

• Answer internal and external calls within agreed KPI and SLA
• Provide support to callers efficiently and courteously
• Operate internal bleep system
• Maintain the computer database of hospital personnel
• Complete clerical duties to promote efficiency

Skills

Good communication skills

Clerical skills

Ability to work under pressure

Teamwork

Job description

Overview

Switchboard Operator

Contract: Healthcare

Location: Worcester, WR5 1DD

Hours of work: 37.5

Working Pattern: Rolling 8-week rota.

Shifts on working pattern are 06:00 - 14:00; 14:00 - 22:00; 22:00 - 06:00; and 08:00 - 16:00.

Contract Type: Permanent

Hourly Rate: £12.50 - £18.75

Looking for a fulfilling role in a vital service? We\'re searching for a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital.

You\'ll play a crucial role in connecting callers to the right places. Handling approximately 3000+ calls a day, as you assist both internal and external inquiries, including emergency calls.

Responsibilities

• Answer internal and external calls within agreed KPI and SLA agreements
• Provide efficient, courteous, and helpful support to callers
• Operate internal bleep system
• Proactively maintain the computer database of hospital personnel, departments and telephone numbers
• Undertake any clerical duties deemed necessary in order to promote efficient at all times
• Required to work public and bank holidays, should your shift fall on that day as our department operates 24/7, 365 days a year

About You

• Important to have good communication and clerical skills
• Be reliable and able to work well as part of a team
• Able to cope well under pressure
• Previous experience would be preferred but not essential, full training will be given

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.