Swedish Customer Support Specialist – Global Team

Tonguepoint; Greater London; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Transportation bonus

Performance bonus (up to 15% of salary

Relocation support

Job summary

Tonguepoint is expanding its multilingual support team in Greece to assist international customers in Swedish by phone, email and chat. This role offers relocation support and a Monday–Friday 40-hour workweek, with opportunities for performance bonuses.

A Greece work permit is required, and English proficiency is needed for training and internal communications. You will handle inquiries, assist with shipments, billing and documentation, and log interactions in the CRM while meeting KPIs such as

Qualifications

• Fluency in Swedish is required.
• English at least B1–B2 for training and internal communication.
• Strong written and verbal communication skills.
• Ability to handle stress, multitask, and work in fast-paced environments.
• Problem-solving mindset and customer-first attitude.
• Eligible to work legally in Greece.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain a high level of professionalism and deliver a positive customer experience.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Swedish fluency

English proficiency (min B1–B2)

Communication skills

Stress management

Multitasking

Customer-first mindset

Problem-solving

Tools

CRM system

Job description

Tonguepoint is expanding its multilingual support team in Greece to assist international customers in Swedish by phone, email and chat. This role offers relocation support and a Monday–Friday 40-hour workweek, with opportunities for performance bonuses.

A Greece work permit is required, and English proficiency is needed for training and internal communications. You will handle inquiries, assist with shipments, billing and documentation, and log interactions in the CRM while meeting KPIs such as