Danish-Speaking Customer Support Specialist

Tonguepoint; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Transportation bonus

Performance bonus (up to 15%)

Relocation support (hotel and flight)

Mon-Fri schedule with rotating shifts

40 hours per week

Job summary

Tonguepoint is expanding its multilingual team in Greece to support international customers in Danish by phone, email, and chat. The role starts on 05 November 2026 and offers relocation support where applicable, plus a Monday–Friday, 40-hour work week.

You will handle shipping queries, tracking, and billing while maintaining professionalism and a customer-first mindset in a fast-paced environment. Fluency in Danish and good English are required.

Qualifications

• Fluent Danish is required for customer support across phone, email, and chat.
• Good command of English (B1–B2) for training and internal communication.
• Excellent written and verbal communication skills.
• Ability to stay calm and professional under pressure.
• Experience with CRM systems is a plus.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status, pickups, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following procedures.
• Handle billing questions, customs requirements, and documentation support.
• Log all interactions in the CRM with detail and accuracy.
• Follow internal KPIs including First Call Resolution and CSAT.

Skills

Danish fluency

English (B1-B2)

Strong communication

Stress management

Multitasking

Customer-first attitude

Eligible to work in Greece

Job description

Tonguepoint is expanding its multilingual team in Greece to support international customers in Danish by phone, email, and chat. The role starts on 05 November 2026 and offers relocation support where applicable, plus a Monday–Friday, 40-hour work week.

You will handle shipping queries, tracking, and billing while maintaining professionalism and a customer-first mindset in a fast-paced environment. Fluency in Danish and good English are required.