Dutch-Speaking Customer Support Pro: Shipments & Billing

Tonguepoint; Greater London; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Competitive salary

Transportation bonus

Performance bonus 15%

Relocation support

Monday–Friday schedule

40 hours per week

Job summary

Tonguepoint in Greece is expanding its multilingual customer experience team to support Dutch-speaking customers by phone, email and chat. You will help with orders, shipping updates, and resolving issues with urgency and care.

Join a fast-paced environment on a Monday–Friday schedule, 40 hours per week, with relocation support where applicable. Training will begin soon and English proficiency is required for internal communication.

Qualifications

• Fluency in Dutch
• Good command of English (B1–B2) for training and internal communication
• Strong written and verbal communication skills
• Ability to work under pressure in a fast-paced environment
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Skills

Dutch fluency

English proficiency

Communication skills

Stress management

Multitasking

Customer-centric attitude

Job description

Tonguepoint in Greece is expanding its multilingual customer experience team to support Dutch-speaking customers by phone, email and chat. You will help with orders, shipping updates, and resolving issues with urgency and care.

Join a fast-paced environment on a Monday–Friday schedule, 40 hours per week, with relocation support where applicable. Training will begin soon and English proficiency is required for internal communication.