Icelandic Customer Support Specialist — Global CX, Mon-Fri

Tonguepoint; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Transportation bonus

Performance bonus

Relocation support

Job summary

Tonguepoint is expanding its multilingual customer experience team to support Icelandic-speaking customers in Greece. You will handle phone, email, and chat inquiries, ensuring timely resolutions and professional service.

The role requires Icelandic fluency and a good English level for training and internal communication. Relocation support may be available, with a Monday-Friday 40-hour week and rotating shifts.

Qualifications

• Fluency in Icelandic is required.
• Good command of English (B1-B2) for training and internal communication.
• Strong communication skills, both written and verbal.
• Ability to handle stress, multitask, and work in fast-paced environments.
• Problem-solving mindset with a customer-first attitude.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Icelandic fluency

English proficiency

Communication skills

Stress tolerance

Multitasking

Problem solving

Customer focus

Job description

Tonguepoint is expanding its multilingual customer experience team to support Icelandic-speaking customers in Greece. You will handle phone, email, and chat inquiries, ensuring timely resolutions and professional service.

The role requires Icelandic fluency and a good English level for training and internal communication. Relocation support may be available, with a Monday-Friday 40-hour week and rotating shifts.