Norwegian-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Transportation bonus

Performance bonus (up to 15%)

Relocation support

Job summary

Tonguepoint is expanding its multilingual customer experience team in Greece to support international customers in Norwegian, via phone, email and chat. The role requires clear communication and a customer-first mindset in a fast-paced environment.

You will handle shipping inquiries, tracking, billing questions and documentation, while logging interactions in CRM and meeting KPIs such as First Call Resolution and CSAT. Relocation support available where applicable.

Qualifications

• Fluency in Norwegian is required.
• Good command of English for training and internal communication.
• Strong written and verbal communication skills.
• Ability to handle stress and multitask in fast-paced environments.
• Eligible to work legally in Greece.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain a high level of professionalism and deliver a positive customer experience.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Norwegian fluency

English proficiency

Communication skills

Stress management

Multitasking

Customer-first attitude

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Norwegian, helping them by phone, email, and chat.

Start date: 03 November 2026

The Responsibilities

Provide timely and accurate responses to customer inquiries via phone, email, and chat

Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines

Resolve issues related to delayed, lost, or damaged packages following company procedures

Handle billing questions, customs requirements, and documentation support

Maintain a high level of professionalism and deliver a positive customer experience

Log all interactions in the internal CRM system with detail and accuracy

Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

Competitive salary package

Transportation bonus

Performance bonus (up to 15% of salary)

Relocation support (where applicable): hotel and flight covered

Monday-Friday schedule with rotating shifts

40 hours per week

The Requirements

Fluency in Norwegian

Good command of English (B1–B2 minimum for training and internal communication)

Strong communication skills, both written and verbal

Ability to handle stress, multitask, and work in fast-paced environments

Problem-solving mindset and customer-first attitude

Eligible to work legally in Greece