German-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Greater London; On-site; GBP 20,000 - 29,000; Full time

Job summary

Tonguepoint is expanding its multilingual customer support team in Greece to assist international customers in German. You will communicate by phone, email and chat and help customers with tracking, deliveries and order inquiries.

The role offers a competitive salary, relocation support where applicable, and a Monday–Friday 40-hour schedule. Fluency in German and good command of English are required, with a customer-first attitude and strong communication skills.

Qualifications

• Fluency in German.
• Good command of English (B1–B2 minimum for training and internal communication).
• Strong communication skills, both written and verbal.
• Ability to handle stress, multitask, and work in fast-paced environments.
• Problem-solving mindset and customer-first attitude.
• Eligible to work legally in Greece.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Skills

German fluency

English proficiency

Customer service mindset

Communication skills

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in German, helping them by phone, email, and chat.

Start date: 09 November 2026

The Responsibilities

Provide timely and accurate responses to customer inquiries via phone, email, and chat

Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines

Resolve issues related to delayed, lost, or damaged packages following company procedures

Handle billing questions, customs requirements, and documentation support

Maintain a high level of professionalism and deliver a positive customer experience

Log all interactions in the internal CRM system with detail and accuracy

Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

Competitive salary package

Transportation bonus

Performance bonus (up to 15% of salary)

Relocation support (where applicable): hotel and flight covered

Monday-Friday schedule with rotating shifts

40 hours per week

The Requirements

Fluency in German

Good command of English (B1–B2 minimum for training and internal communication)

Strong communication skills, both written and verbal

Ability to handle stress, multitask, and work in fast-paced environments

Problem-solving mindset and customer-first attitude

Eligible to work legally in Greece