German-Speaking Customer Experience Specialist

Tonguepoint; Greater London; On-site; GBP 20,000 - 29,000; Full time

Job summary

Tonguepoint is expanding its multilingual customer support team in Greece to assist international customers in German. You will communicate by phone, email and chat and help customers with tracking, deliveries and order inquiries.

The role offers a competitive salary, relocation support where applicable, and a Monday–Friday 40-hour schedule. Fluency in German and good command of English are required, with a customer-first attitude and strong communication skills.

Qualifications

• Fluency in German.
• Good command of English (B1–B2 minimum for training and internal communication).
• Strong communication skills, both written and verbal.
• Ability to handle stress, multitask, and work in fast-paced environments.
• Problem-solving mindset and customer-first attitude.
• Eligible to work legally in Greece.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Skills

German fluency

English proficiency

Customer service mindset

Communication skills

Job description

Tonguepoint is expanding its multilingual customer support team in Greece to assist international customers in German. You will communicate by phone, email and chat and help customers with tracking, deliveries and order inquiries.

The role offers a competitive salary, relocation support where applicable, and a Monday–Friday 40-hour schedule. Fluency in German and good command of English are required, with a customer-first attitude and strong communication skills.