Danish-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Transportation bonus

Performance bonus (up to 15%)

Relocation support (hotel and flight)

Mon-Fri schedule with rotating shifts

40 hours per week

Job summary

Tonguepoint is expanding its multilingual team in Greece to support international customers in Danish by phone, email, and chat. The role starts on 05 November 2026 and offers relocation support where applicable, plus a Monday–Friday, 40-hour work week.

You will handle shipping queries, tracking, and billing while maintaining professionalism and a customer-first mindset in a fast-paced environment. Fluency in Danish and good English are required.

Qualifications

• Fluent Danish is required for customer support across phone, email, and chat.
• Good command of English (B1–B2) for training and internal communication.
• Excellent written and verbal communication skills.
• Ability to stay calm and professional under pressure.
• Experience with CRM systems is a plus.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status, pickups, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following procedures.
• Handle billing questions, customs requirements, and documentation support.
• Log all interactions in the CRM with detail and accuracy.
• Follow internal KPIs including First Call Resolution and CSAT.

Skills

Danish fluency

English (B1-B2)

Strong communication

Stress management

Multitasking

Customer-first attitude

Eligible to work in Greece

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Danish, helping them by phone, email, and chat.

Start date: 05 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Danish
• Good command of English (B1–B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece